I cannot open html links in e-mail .
2 issues now. When I click on links in e-mail in Thunderbird nothing happens. I have followed all steps in this article(yes it fails the same way in safe mode, it's a brand new Thunderbird install, so zero addons)... https://support.mozilla.org/en-US/kb/Hyperlinks-in-Messages-Not-Working And still nothing happens when I click on links. The exact same links work just fine when I open the message in Windows 10 Mail or Outlook.
Problem 2. I cannot log on to my support account. It keeps telling me that my password is incorrect even though I have been through the password reset process 3 times. I had to create a NEW account to ask this question. My searches on this subject pulled up posts from many years ago that said the problem was temporary and would be fixed soon, but that was over 5 years ago. What gives?
გადაწყვეტა შერჩეულია
While this did not solve my problem, it did lead me to a solution, because I had to dig a little deeper and realized that the links were not complete (missing http:// at the start in the href) Other mail programs managed to deal with the url listed only as "www.someURL.com" I had to open in a browser and inspect the element, and realized it. Thanks for responding.
პასუხის ნახვა სრულად 👍 0ყველა პასუხი (4)
Open Tools/Options/Advanced/General/Config. editor and paste network.protocol into Search. There are many preferences, and all of them should have their default true or false values. A non-default preference is in bold text; right-click, Reset, to set to default. Are all your preferences default?
შერჩეული გადაწყვეტა
While this did not solve my problem, it did lead me to a solution, because I had to dig a little deeper and realized that the links were not complete (missing http:// at the start in the href) Other mail programs managed to deal with the url listed only as "www.someURL.com" I had to open in a browser and inspect the element, and realized it. Thanks for responding.
I probably should not have combined 2 questions, I'll mark it as solved and open another one if I need to.
Another user recently had the same issue: an embedded link wasn't clickable because the URL lacked the http:// at the beginning. It seems that some people are inserting links in html mail without knowing the proper syntax of href tags, and are typing in the URL instead of copying from their browser. Normally, a link entered as www.somelink.com in a plain text message is clickable for the recipient, but the problem is that many mobile mail apps lack a plain text option, so they produce 'rich text' format that looks like plain text, but the links are unclickable due to additional formatting.
The moral of the story: always insert links as http://www.somelink.com embedded in text or an image, no matter which mail app you use, to ensure maximum compatibility.