Cannot sign out of Mozilla Support
When attempting to sign out of Mozilla support by accessing my profile and clicking on "Sign Out", I go to a blank screen which has a URL address of https://support.mozilla.org/en-US/users/logout and the blank screen stays there forever.
I am told this is not good and I should "Sign Out", I recycled Firefox and rebooted several times to not avail. Any suggestions or do we have a bug?
ჩასწორების თარიღი: , ავტორი: RonK
გადაწყვეტა შერჩეულია
Unfortunately I do not have the problem this morning and cannot specifically attribute any actions on my part to the resolution of this problem. On the day of my reporting, it was a solid bug that persisted Firefox restarting and Win 7 rebooting. I do know that I did "clear all" in Firefox later so the suggestion of removing cookies may have done the trick.
My apologies to all but at least I have a plan if this reappears in the future (ie, clear cookies and see if the problem has been resolved). Thanks for the suggestion!
პასუხის ნახვა სრულად 👍 0ყველა პასუხი (3)
I will email an admin of the platform, but in the meantime, does clearing the cache or removing individual cookies from the support site help?
- Open page and right click
- Select "Page Info"
- Go to the Security Tab, click View cookies then click remove all cookies.
Please post back, it could also help other users.
ჩასწორების თარიღი: , ავტორი: Moses
შერჩეული გადაწყვეტა
Unfortunately I do not have the problem this morning and cannot specifically attribute any actions on my part to the resolution of this problem. On the day of my reporting, it was a solid bug that persisted Firefox restarting and Win 7 rebooting. I do know that I did "clear all" in Firefox later so the suggestion of removing cookies may have done the trick.
My apologies to all but at least I have a plan if this reappears in the future (ie, clear cookies and see if the problem has been resolved). Thanks for the suggestion!
Unless it is a site with personal information, like banks, stores and the like, you don't really need to sign out. I almost never sign out of Mozilla.