Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Flash Player Crashing

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: Oxylatium

robertsonpeter
robertsonpeter
more options

Hi.

I keep having Flash Player Crash on me often.

I'm using a NEW PC with Win 7 64 bit, and no viruses. I am carefull where I go etc, but canot explain this.

IU have tried completely uninstalling and reinstalling Flash, but it makes NO difference.

All I keep getting is "flash player has crashed, reload the page" frequently.

I'm not running anything elsae at the time, just the lastes version of Firefox and Flash.

This happens on sites such as youtube etc.

Any thoughts?

Many thanks.

Hi. I keep having Flash Player Crash on me often. I'm using a NEW PC with Win 7 64 bit, and no viruses. I am carefull where I go etc, but canot explain this. IU have tried completely uninstalling and reinstalling Flash, but it makes NO difference. All I keep getting is "flash player has crashed, reload the page" frequently. I'm not running anything elsae at the time, just the lastes version of Firefox and Flash. This happens on sites such as youtube etc. Any thoughts? Many thanks.

すべての返信 (2)

user633449
user633449
more options

Try reading http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html. After running through that uninstall sequence, use http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/win/install_flash_player_11_plugin_32bit.exe to download and install Flash. After you do that, restart your computer and try again.

If it is still acting up, Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps double check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Oxylatium
Oxylatium
more options

Indeed, be sure your computer doesn't run Ask toolbar that's known to be buggy with Flash Player in FF. If that's the case, remove this crappy toolbar.