Vertical Scroll bar does not appear on pop-out window from salesforce.com
The vertical scroll bar does not appear on the window popout from salesforce.com. I have attempted the solutions recommended in the following questions that were previously asked:
https://help.salesforce.com/articleView?id=getstart_browser_firefox.htm&type=5 https://support.mozilla.org/en-US/questions/1206605 https://support.mozilla.org/en-US/questions/1132323
- The config options for Dom scrollbar is not available to configure - the JavaScript browser bookmark does not work - popping the window in utilizing alt+enter is not a workable solution for us.
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Is this a new/recent issue?
Are there any pages demonstrating this problem that don't require a login?
SFBIZA said
- the JavaScript browser bookmark does not work
The script doesn't work, or it isn't possible to run the script in the pop-out window?
I am able to access it in the popup by utilizing the hamburger menu and accessing my bookmark menu that way, however it does not work. I also took the popup url and pasted into the main browser screen in a new tab and attempted to utilize the javascript shortcut there, but to no effect.
Also I attempted to enable dom.disable_window_open_features.scrollbars as recommended here: https://support.mozilla.org/en-US/questions/1132323 but that no longer appears to be an option in about:config.
Thoughts?
Hmm, there must be some other style rule in the page which is hiding the vertical scroll bar. It would be difficult to discover without poking around in the page.
Probably maximizing the window doesn't help much because the layout is horizontally constrained and can't "wrap" differently in a wider window.
If you vision is excellent, you could "zoom out" to see more of the page (hold down Ctrl and tap the - key once or twice) but that obviously has its usability limits...
True. The best work around I have so far is to tab / reverse tab through the popup -- not great for several thousand users. It seems to be constrained to firefox architecture though, as Chrome, Opera, Canary, and Edge all work but waterfox, firefox and seamonkey all fail in this regard. Any idea what happened to the dom.disable_window_open_features.scrollbars setting?
SFBIZA said
Any idea what happened to the dom.disable_window_open_features.scrollbars setting?
Someone screwed up. There was a change that was supposed to make that setting unnecessary, but instead it took away user control. There is a bug pending to fix it (#1429900), but no action is occurring. So if Salesforce is using either
- scrollbars=no
- scrollbars=0
in its code to pop up the window, then that would explain why there are no scrollbars and why style rules are powerless to force them.
I guess if I needed to fix this, I might use a script to change how the pop-up launches. The "fix" depends on the code in the preceding page (the page where you launch the popup), which might be attached to a link or to a button.
dom.disable_window_open_features.scrollbars is not the correct pref name - there shouldn't be an s at the end of features.
This is the correct preference name. dom.disable_window_open_feature.scrollbars
Have you tried adding that preference (back) into about:config ??
Based upon my reading of the the Bug report that jscher2000 cited, I suspect that the about:config pref was removed as not being needed any longer and that the underlying, supporting code is still present in Firefox.
I would try adding that pref back into about:config and see if it will work. The removal of that pref dates back to Firefox 49 and as far as I have seen it still works for me since then; but it not something that I see very often, where a new window suppresses the scrollbar from showing. And I have been using that pref (along with 5 other dom.disable_window_ prefs) in my user.js file since the days of Firefox 3.5 or 3.6, when the old Javascript Options extensions disappered and I added those prefs to my "master" user.js file. http://kb.mozillazine.org/User.js_file