Thunderbird Community Forum

I have not been able to log in and operate my personal email on Earthlink.com for about the last 6 months using my MacBook Air. It refuses to accept my many valid attempts over the months to update the email password. To overcome this difficulty, I have updated all 140.12.1esr (aarch64) involved software, still to no benefit. My wife on her MacBook Air has been routinely checking my Earthlink email as she and I (on my MacBook) have been able to do with Thunderbird for over 20 years. I find this very frustrating and tiring.

  I hope some of you out there have a working solution for me.  It will really uplift my life !

- Alan Olson in Lebanon PA

I need a way to change my password in Thunderbird. I cannot sign in with the password I have used for several years, due to the fact that my hard disk had to be completely revamped, which also resulted in numerous files being erased. Apparently, this included my Thunderbird password. Unfortunately, the Thunderbird software does not (yet) make provisions for changing a password. I doubt that I am the only user who would welcome this possibility. I know for a fact that numerous other software programs find ways to enable a change of passwords.

Dr. Gene Strasbaugh, Berlin, Germany email mullet@gmx.net

I believe someone got a hold of my email please help recover my account. It keeps crashing in not backing up. Thanks to who it my concern I'm losing a lot of data.

Back in April I was hacked, on my 2012 Acer Desktop (WIndows 10) ,with a (RAT) remote access trojan, and the hacker screwed up my computer & changed my passwords. (Messed up my life bigtime--Creditcards, bank account, etc. I had Thunderbird and don't want to lose my e-mails. I finally got another laptop computer(Windows 11) & want to use Thunderbird there also. with same e-mail & password Just today I finally was able to get a new password for my ISP- windstream.net. How do I go about getting my password changed as I am unsure of what the hacker did. I really don't want to start over from scratch. My e-mail address is labman1@windstream.net. I don't really want to start a whole new account or entity. What do I do to go about changing the password? HELP !!!!

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My old desktop used Windows 7 and I used Thunderbird as my mail. I had a tech help and transfer files to a new desktop running Windows 11. Mail came over but he said he couldn't use thunderbird for a reason??? and switched it to Spectrum Mail which I don't like. I would like to restart a thunderbird mail account again but don't remember my password and my old computer has been destroyed. Any way to do this without starting from scratch and losing all my old mail and contacts?

In trying to launch Thunderbird, I am now for the first time being asked for my primary Thunderbird password. I do not remember setting this up and I have no record of this. How do I reset this password so that I can open thunderbird? I have been using Thunderbird for several years now and have never previously been asked for a primary password.

I'm unable to recall which user name & email password combination I used to setup my NTLWorld email when I had to reconfigure it for Virgin/Googlemail. How can I find or reset it (so I can export to mobile)?

Thanks, Andy Hayward

Ich kam nicht mehr in mein Thunderbird. Es hieß immer, dass ich das Passwort brauche. Dieses wurde aber nicht akzeptiert. Bin Laie in den technischen Dingen. Habe die App deinstalliert, da ich mir sicher war, dass das Passwort das richtige ist. Nun wollte ich die App neu intallieren, aber dazu soll ich das Passwort eingeben. Wahrscheinlich hatte ich es doch mal geändert, kann mich aber nicht erinnern, da ich es ja nie mehr brauchte. Jetzt komme ich auf gar nichts mehr, da man das PAsswort eingeben muss und ich erst gar nicht in Thunderbird komme. Wäre aber sehr wichtig, da hier all meine Mails gespeichert sind.

I'm trying to re-establish my Thunderbird account after having to re-install Windows. I get to a screen titled "Account Hub" that asks me to add my e-mail address and password. I don't have or recall a password and the screen does not allow an option to recover a password or create a new one.

I had a Thunderbird account with my @outlook.com email a few years ago. I'm now trying to rejoin Thunderbird with the same email name but it won't accept the current Microsoft account password (almost certainly now different from previously). How can I find the old password that will enable me to rejoin Thunderbird. (There is no 'cannot remember your password?' option as far as I