Firefox Community Forum

The built in VPN worked great for me for a couple of months, but now whenever I try to turn it on, it starts with the "Get Started" screen, which takes me to a page to confirm my account. When I press continue the VPN button just goes back to the "Get Started" screen & the loop repeats. I've tried signing out & refreshing my Firefox installation but I keep getting the same result. Before it started doing this the button to turn on the VPN was appearing but would not react to clicks.

I'm signed up and I get a window that says, to turn on VPN, Click the Turn On button. When I click VPN near the upper right corner of the browser, I see only a Get Started button, no Turn On button. If I click the Get Started button, it re-opens the window that indicates I'm signed in and tells me to click the Turn On button, again.

Can you assist?

Thanks much, Ken

I just noticed the VPN option. Previously I used another VPN, not for privacy, but to give me a UK IP address so that I could access BBC videos which are normally available only if you are in the UK, and thereby get a UK IP address. I took only the free 1 day trial, not wanting for pay for it, and it worked. However with Mozilla VPN, I still get the message 'This content is not available in your location.'.

I'm trying to use the built in VPN. I'm signed in but it just keeps returning me to the same page. The VPN icon doesn't have a green tick - it keeps the little black cross next to it. What am I doing wrong?

I cannot get the free VPN to turn on. It keeps looping me back to sign in and then tells me to turn it on and then it loops back to the sign in and continues to loop

So, I'm not exactly sure what's going on. Whenever I try to turn on Firefox's built-in VPN, either it tells me I cannot connect and to try again in a few minutes, or it just does not respond at all. I know this is vague, but it's literally everything I can muster. I looked through the settings, and nothing there helped.

I wanted to use the Firefox browser VPN to check what the price of a certain Patreon subscription is in another country, but when the VPN is on, the website still correctly identifies my current location and shows me the price in my current country's currency. Is this a limitation of the VPN, or did I not set it up correctly?