Firefox crashes
Hi,
For the last couple of days Firefox has been crashing immediately on startup.
Can you please help!
Callum
Asịsa Ahọpụtara
Hello Callum,
Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
All Replies (4)
Please post a crash GUID that you can find on the about:crashes page via the location bar.
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
Hi cor-el
and thanks for your reply! I'm totally bamboozled here as to what to do - sorry! What should my next step be? Ta!
You can open the about:crashes page via the location (address) bar on the Navigation Toolbar, like you open a website.
A crash report GUID looks like this bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
See also:
- http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
Edeziri site na cor-el
Asịsa Ahọpụtara
Hello Callum,
Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem