Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved Echekwara

An add-on is telling me I have a different version of Firefox than I actually have.

minizilla30

I have the current version of Firefox (5.0.1), and went to download an add-on (Scrapbook by Gomita). It tells me the current version of their add-on (1.4.7) isn't compatible with the version I have, which they tell me is 3.0.11. I know I have 5.0.1 of Firefox, as I downloaded it again today. Why is this?

I have the current version of Firefox (5.0.1), and went to download an add-on (Scrapbook by Gomita). It tells me the current version of their add-on (1.4.7) isn't compatible with the version I have, which they tell me is 3.0.11. I ''know ''I have 5.0.1 of Firefox, as I downloaded it again today. Why is this?

All Replies (2)

Asịsa Ahọpụtara

The User Agent supplied with your post (used to identify the browser you are using) shows Firefox 3.0.11:

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 (.NET CLR 3.5.30729) FBSMTWB

See http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

See also User Agent (Wikipedia)


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



The problem could be caused by that "FBSMTWB" at the end of your User Agent



Not related to your question, but...

You need to update some plug-ins:

Edeziri site na SafeBrowser

Thank you so much, that's what it was. I don't have a clue how FBS got onto my machine, but there it was. Again, thanks!