Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Signed in to get help and in authorization code email, wrong Windows version is listed.

  • Nzaghachi adịghị
  • 0
  • 5 views
Wayne Carpenter
Wayne Carpenter
more options

I wanted to report that after signing in to get help I received an authorization code email and in it the wrong Windows version is listed. Although the computer is running Windows 11 25H2 Pro, in the email it reported it was Windows 10. See first uploaded image. I noticed that in the Shared Data, it also lists the OS as Windows 10.

Interestingly, after clicking on Show Details below, It does list the OS as Windows 11. See second uploaded image. Also see search results concerning this at: Search results for Mozilla reporting wrong Windows version

I wanted to report that after signing in to get help I received an authorization code email and in it the wrong Windows version is listed. Although the computer is running Windows 11 25H2 Pro, in the email it reported it was Windows 10. See first uploaded image. I noticed that in the Shared Data, it also lists the OS as Windows 10. Interestingly, after clicking on Show Details below, It does list the OS as Windows 11. See second uploaded image. Also see search results concerning this at: [https://duckduckgo.com/?q=Mozilla+reporting+wrong+Windows+version-+Windows+NT+10.0%3B+Win64%3B+x64&t=ffab&atb=v505-1&ia=web Search results for Mozilla reporting wrong Windows version]
Nseta ihuenyo ndị agbakwunyere

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.