Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

On-device AI models not downloading - any ideas why?

  • Nzaghachi adịghị
  • 0
squares
squares
more options

I had some AI models downloaded, but noticed recently that the AI tab grouping wasn't working. I saw that the models for this were listed as being 0 bytes in size. I deleted all installed models and now can't install any as they always show as being 0 bytes.

I'm able to install the models when using a new profile. I have tried in troubleshooting mode and disabling all extensions using my profile normally but neither of these actions have worked.

I'm running Windows 11, 25H2, on ARM64, with the latest version of Firefox installed.

I had some AI models downloaded, but noticed recently that the AI tab grouping wasn't working. I saw that the models for this were listed as being 0 bytes in size. I deleted all installed models and now can't install any as they always show as being 0 bytes. I'm able to install the models when using a new profile. I have tried in troubleshooting mode and disabling all extensions using my profile normally but neither of these actions have worked. I'm running Windows 11, 25H2, on ARM64, with the latest version of Firefox installed.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.