Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Re installed W10, cannot re create a/c no in no out, checked all settings

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 2 views
  • Nzaghachi ikpeazụ nke Matt

richardCar
richardCar
more options

After re installing W10 and Thunderbird and profiles I cannot send or receive. All previous emails and contacts are there, but "Get message" is greyed out and cannot receive. Re installed again and keep entering settings and credentials but password etc not retained. Any help please

After re installing W10 and Thunderbird and profiles I cannot send or receive. All previous emails and contacts are there, but "Get message" is greyed out and cannot receive. Re installed again and keep entering settings and credentials but password etc not retained. Any help please

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

get messages is usually greyed out because Thunderbird is in offline mode. Try clicking the dual monitors in the bottom left corner of the Thunderbird window.

BTW if you manage to add the same account to Thunderbird more than once with the same name you will make things considerably worse. So I hope your attempts to add the account again were failures.

IF it is not offline mode, then the following;

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.