Please read below my emails to Ghostery support that describes the issue and the Ghostery response.
The issue is using DuckDuckGo in Firefox with the Ghostery add-on ena… (baca lebih lanjut)
Please read below my emails to Ghostery support that describes the issue and the Ghostery response.
The issue is using DuckDuckGo in Firefox with the Ghostery add-on enabled, and changing DuckDuckGo AI settings.
Please let me know if there is a resolution available.
Thanks,
Malc
[edited] @gmail.com
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Malc
May 1, 2025, 7:39 AM GMT+2
An FYI -
Ghostery Tracker & Ad Blocker - Privacy AdBlock 10.4.32
has an issue in Firefox with DuckDuckGo search engine Settings changes to AI Features, Chat to off, Assist to Never, then saved and shown working with a page refresh.
When Firefox is then shutdown and restarted the intended DuckDuckGo browser changes are not applied. Assist will still show a result in a search.
Proven by disabling Ghostery, again changing DuckDuckGo AI features and saving, shutting down Firefox and restarting, then searching with DuckDuckGo with no Assist displayed in result.
I can answer any questions you may have.
Regards,
Long time happy Ghostery user
Malc
[edited] @gmail.com
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Ghostery Support 2 (Ghostery)
May 1, 2025, 10:30 AM GMT+2
Hi there,
Thanks for reaching out to Ghostery and bringing this to our attention!
We were able to reproduce the issue on our end, though with slightly different conditions. It appears that DuckDuckGo’s settings are stored locally in the browser. If Firefox is set to clear cookies and site data (either manually or automatically), this would reset DuckDuckGo’s preferences each time — even with Ghostery disabled.
Could you please check if the option “Delete cookies and site data when Firefox is closed” is turned off in your Firefox settings and try again? In our tests, DuckDuckGo’s settings were preserved when this option was disabled. It would greatly help to narrow this down.
Here for any further questions!
Best,
Ghostery Support
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Malc
May 1, 2025, 8:20 PM GMT+2
Hi Ghostery Support 2,
Thank you for replying.
Yes, the option “Delete cookies and site data when Firefox is closed” is turned on. When turned off and the Ghostery extension enabled, the changes to DuckDuckGo were saved and implemented correctly when Firefox was restarted.
I did find this.
In Firefox settings Cookies and Site Data, Manage Exceptions, I added "https://duckduckgo.com" and set Status to Allow. I also turned on “Delete cookies and site data when Firefox is closed”.
With the Ghostery extension enabled, the saved settings to DuckDuckGo were still active when Firefox was restarted.
But I do not think it wise to give DuckDuckGo an exception to use cookies and site data with no restriction.
Please keep me informed.
Regards,
Malc
[edited] @gmail.com
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Ghostery Support 2 (Ghostery)
May 2, 2025, 10:23 AM GMT+2
Hi there,
Thanks for getting back to us!
Unfortunately, there’s not much Ghostery can do in this case. If DuckDuckGo saves its settings internally, there may be no way to keep duckduckgo.com out of exceptions while preserving those settings elsewhere.
You might want to look into third-party tools that support this kind of setup, or consider reaching out to Mozilla’s support team with this request.
Here for any further questions!
Best,
Ghostery Support
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