Thunderbird Community Forum

I’ve got a minor but annoying Quick Filter button issue which just cropped up today out of nowhere, and haven’t been able to find an exact match for all these symptoms in any other problem reports.

Toggling my Quick Filter button works as expected, picking up the individual active filter buttons. However, in some instances of launching TB its on/off status indicator always displays as active regardless of individual filter button status. Weirder still, in other cases it always displays as inactive. It’s an intermittent problem, which always persists in one way or the other.

Further details:

- Problem is also present in safe mode, with the single plugin I use (CardBook) disabled.

- General display settings are “Theme Simple” and “Variant Normal” (not “Dark”).

- There are no automatic filters configured in “Tools > Message Filters”.

- Individual filter buttons are all working properly, including correct status indicators.

- Running current TB version (128.7.0esr 64-bit) on Windows 10 with all OS patches up to date.

An example:

Image 1: “Show only unread messages” button is active, and the Quick Filter button also displays as such (both indicators are correct).

Image 2: All individual filter buttons are inactive, yet the Quick Filter button still indicates a filter is active.

I’m stumped, thanks in advance for any help!

I have been a Thunderbird user forever. LOVE it !!! I used to have 2 email accounts underneath Thunderbird: TWC mail and Gmail. Every account worked great sending/receiving up until Feb 12. Then my TWC mail stopped replicating. Gmail account still works. Called TWC and was informed that I had to update my Master Password for my Spectrum Account. Worked with Tech Support to get me all re-established. Went into Thunderbird and still couldn't replicate. Found an answer dated 1/26/25 by teknikal at 10:44 on this Forum which sounded like exactly my problem. Called Spectrum every day trying to find the Server Engineer who could help me reset my password to no avail. Then i investigated updating my new password in the saved password of the account setting. There was only a saved password for TWC for SMTP which I updated and was able to successfully send and email from TWC to Gmail under Thunderbird. But I still can not receive emails and there is NO saved password for IMAP. So I did further reading and found my only alternative was to delete TWC from Thunderbird and re-add the account. Which I tried to do. But the configuration that replicated was mobile.charter.net which I manually changed to mail.twc.com but Thunderbird keeps telling me it can't find the server. I just got off the phone with Spectrum and my config is accurate: smtp mail.twc.com 587 starttls normal password chrismcm@twcny.rr.com imap mail.twc.com 993 starttls normal password chrismcm@twcny.rr.com Why isn't Thunderbird configuring my mail server so that I can send and receive emails ??? And now have I lost all my mail and folders since I deleted my account only to re-add it ??? I'm ready for the looney bin because I have been at this for DAYS !!! Please HELP !!! Thank you.

Suddenly this morning, I can't send an email through Thunderbird, but I can through my email service provider's platform. No settings have been changed and I have the most up to date version.

I get this message:

"Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) (my account) failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."

I am not at all tech savvy with this type of thing, so I need step by step, easy instructions, please. Thank you!

I've spent many hours trying to figure out how to get Thunderbird ver 128.7.0esr (64-bit) to send emails to the Winstream.net server. Many hours working with their tech support and they claim this is a Thunderbird issue. All I know is it has worked fine for years and this week it suddenly stopped sending but receive works fine. I've reinstalled Thunderbird and attempted numerous different configurations for the setup to no avail.

Great to see the Android version of Thunderbird.

Is there a way to set the default color for writing emails to a different color than black?

Thanks.

Jeffrey

(Only just started with Thunderbird - I can get no sensible answers from MS about New Outlook being made fit to use. T'bird was amazingly easy to set up.)

I've got email running fine, but is it possible to open a reading pane to review new emails before opening them, please? It'd be useful to identify scammers without opening an item. GMail doesn't have a reading pane, but Classic Outlook does.

Best wishes Andy Banks

I am new to Thunderbird. I have gotten fed up with Kmail in KDE for Linux, it is basically useless since it does not allow any of the modern login protocols required by MS and Google.

One thing Kmail did do, was start in the background so it was always periodically checking for mail and indicating new messages in the icon and notification in the desktop toolbar. So you didn't have to have it running in the foreground as a running application.

How can you do that with Thunderbird? I tried an experiment by closing Thunderbird down and sending emails to accounts I have setup but no notifications appeared until I restarted the app in the foreground.

Thanks

I've had issues with this in the past and it seems that it normally just " magically" fixes itself after a while. but this time it's just been ongoing for about a month.

All emails that use HTML are coming through as illegible scribbles unless I view the message bodies as simple HTML(attached screenshots of emails)

this is getting somewhat frustrating. I tried to repair the folder from the properties menu for each inboxes and I tried to do a clean install of thunderbird but it's still giving me the same issues.

hoping somebody can shine some light on how to fix this issue.

we're using godaddy mail (outlook) if that makes a difference.

I am trying to whitelist a domain name. TB won't let me do that. This company has a plethora of emails. I don't want to whitelist every single one of them. That would take me days. It is impractical. I want to whitelist the domain name which is concentrix.com. I want to ensure that all emails coming from that domain name land on the inbox folder. How can I do that on TB?

I have an email from my company, where I have 18 tags created (for all of us who use the email). And they are not synced. Comparing it with my other coworkers, I have half of the tags synced (tags are saved the same for all workers, same name and color). Please help

I am running Thunderbird 128 (any version) on a Surface Pro 9 running Windows 11. After sleep/hibernate or going into energy-saving mode, TB hangs for a period of minutes. Eventually it comes back, but it can take 5-10 minutes.

I do not have this problem with TB 115 on the same machine, or TB 128 on other machines (e.g. running Windows 10 or Ubuntu). TB 115 on the same machine can take a few seconds to come back (longer than on my other machines), but that s OK.

I have the same expereince whether or not I am troubleshoot mode. I have created a new profile with no add-ons (and less acounts) and I have the same problem. I was wondering if it is something to do with the fact that I have 8000 folders, and somehow TB is hanging while it checks all the folders. That account is a fastmail IMAP connection, but I have experienced similar on a backup Microsoft Exchange account (again an IMAP connection) with similar number of folders.

Any help would be appreciated.

Have been trying to sync my google caledar with Thunderbird on my win 11 PC. Have two calendar registrated on Thunderbird. On the standar "calendar" the other is under my Gmail acount. If I recive an invitation from outside I can't chose to which calendar I want to ad the invitation to. But if I send from my own E-mail (not Gmail) via Outlook on the PC. Thunderbird gives me the option to chose to which calendar to ad the invitation to. I have open the Google calendar and copied the "shared link" from Google and tried to ad that when creating a new calendar in Thunderbird. But when pasting the link into URL place I'm asked for "PSW". But when typing my Gmail PSW it just anwers " not working..." Obviusly I'm missing something. So please, can anyone explain all nesessary steps needed in order to make a possible sync between google calendar and Thunderbird.

Jack174

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

For years I had a search folder at the top of my folder pane. I forget where it was exactly but it was no more than 3rd from the top, possibly under "Inbox". Today it somehow disappeared. So I've re-created the search folder, but now it's in alphabetical position, which puts it near the bottom. I know I can rename it with something like "aaa" to move it up, but is there another way? I tried marking it as a Favorite, but the Favorite Folder pane just appears at the bottom - so no help. I'm using v. 128.7.1 esr 64 bit.

The title describes the problem. This is an old problem that seems to be triggered by something embedded in the email. Other emails print to PDF or the actual printer without a problem. For security reasons, I cannot attach the email in question as it involves money and account identification.

The email is a credit card reward certificate from Costco and generated by Citibank in case someone else has reported this specific problem.

Re: Thunderbird 128.7.0esr (64-bit) under Windows 10

Unread incoming messages are indicated by a little red dot within the Thunderbird logo icon in the Windows notification area. When operating with a Unified Inbox, opening those messages in the Unified folder does not always clear the red dot, nor does the unread message counter in the left pane always decrement properly. What it seems to take to reset things when this happens is to expand the Inbox tree and simply click on the account name associated with the unread message. Anyone else see this?

After installing the Windows Thunderbid update, it downloads a gmail message about one per hour. Please help what could be the cause. Windows 10, wersja 21H2 i 22H2 64 Thunderbird 128.7.1esr (32 bity)

In my TB128.7.0esr I have a Profile with several IMAP-accounts all residing on the same IMAP-server.

For ONE of the accounts, when I do a move (drag-and-drop) of an eMail from A to B (ex: from Inbox to Folder or from folder to Inbox or .....) - in Thunderbird the eMail becomes available in the target, and is removed from the source - on the Server directories the eMail stays in the source and is as well in the target and this until I do a compact or until I close Thunderbird

For OTHER accounts everything happens immediately !

I couldn't find any setting that might imply this kind of behaviour

And yes, I checked, the icon during the drag-and-drop, it doesn't have the +sign on it, so it's NOT a copy

Any ideas what might be going on ?

Hi,

I've searched this problem a number of times and not come up with a solution. I've been a Thunderbird user for decades and this is a new problem to me.

I have 3 email accounts in Thunderbird. One of the three is very old and has dozens of subfolders with old message storage. The other two have one or two subfolders at the most. All 3 accounts seem to have this same problem.

Ninety % of the time all messages download and appear in their inboxes just fine. But sometimes I'll get downloading X-number of messages in the bottom left corner of Thunderbird but nothing shows up in any of the inboxes. I check all TRASH and JUNK folders and they are all empty (I used EMPTY TRASH ON EXIT as a setting in all accounts to empty the TRASH folder).

If I go to the online servers for these three accounts no messages show up there that haven't already been downloaded to my inbox and seen by me. So it would appear there actually were no new messages to download even though Thunderbird indicated there were.

A few weeks ago I searched out and found instructions for using the REPAIR FOLDER feature and ran that on the inboxes. On one account 3 old messages I don't think I'd seen did indeed appear. But use of the REPAIR FOLDER feature since then has had no effect at all.

I use JUNK settings but rarely see anything show up in my JUNK boxes. Perhaps that's a clue?

Can anyone enlighten me on what is happening?

Thanks, BH