Menampilkan pertanyaan yang diberi tag: Tunjukan semua pertanyaan

How do I enter my account recovery key?

I have an account recovery key [removed the recovery key] But there is nowhere to enter this to recover my account. Why? Moderator note: This question has been edited to… (baca lebih lanjut)

I have an account recovery key [removed the recovery key] But there is nowhere to enter this to recover my account. Why?

Moderator note: This question has been edited to remove sensitive information.

Ditanyakan oleh Stephanie Mortimer 1 bulan yang lalu

Jawaban terakhir oleh Denys 1 bulan yang lalu

I have Windows 10 and don't want to lose all my files.

I have a computer that is not eligible for Windows 11, apparently. I don't want to lose my files before I can purchase a new one--what can I do? I have a lot of files--… (baca lebih lanjut)

I have a computer that is not eligible for Windows 11, apparently. I don't want to lose my files before I can purchase a new one--what can I do? I have a lot of files--some can be discarded but I need and want to keep others. I am a senior and not completely computer savvy.

Ditanyakan oleh Jacque Johnson 1 bulan yang lalu

Jawaban terakhir oleh Denys 1 bulan yang lalu

unable to update email associated with account

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because … (baca lebih lanjut)

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because the primary email has been defunct for years. (I have had no reason to enter the account since that time.) Therefore I cannot receive the code to allow me to add the email. How can I proceed? Thanks in advance. PS, please respond to my current email, which is [edited from public] @gmail.com; as the notification that there has been a response will go to the prior(defunct) email too! Thanks.

Ditanyakan oleh deadsteen 1 bulan yang lalu

Jawaban terakhir oleh Paul 1 bulan yang lalu

Facebook disabled problem

Hello Facebook Team, My account was disabled on September 25, 2025. I believe this action may have been a mistake because I have always tried to follow Facebook’s Commun… (baca lebih lanjut)

Hello Facebook Team,

My account was disabled on September 25, 2025. I believe this action may have been a mistake because I have always tried to follow Facebook’s Community Standards.

This account is very important to me as I have been using it since 2014 to connect with my friends, family, and community.

I kindly request that you review my account again. I am happy to provide any identification documents needed to verify my identity.

Thank you for your time and support.

Sincerely, (Soe Kyaw Thu Soe)

Ditanyakan oleh Mr. Kyaw Thu Soe 1 bulan yang lalu

Jawaban terakhir oleh Paul 1 bulan yang lalu

Marketplace plugin

Recently a team member left our organisation. He used to run a job to save the plugins in Mozilla marketplace. Now we have the Key and security but we dont have the email… (baca lebih lanjut)

Recently a team member left our organisation. He used to run a job to save the plugins in Mozilla marketplace. Now we have the Key and security but we dont have the email ID which was used for the same. At this point in time, we are unable to proceed further with our business activity. Please assist me with this.

Ditanyakan oleh Raghu 2 bulan yang lalu

Jawaban terakhir oleh TyDraniu 2 bulan yang lalu

Paid subscriptions

I was notified that Mozilla was unable receive my payment for my VPN. When I opened my account and tried to change my paid subscription, I was subjected to a sign in loop… (baca lebih lanjut)

I was notified that Mozilla was unable receive my payment for my VPN. When I opened my account and tried to change my paid subscription, I was subjected to a sign in loop and went back to Profile. I am unable to find an email address for Mozilla support. I am unable to contact Mozilla support for help with this problem. Need help!

[email address]

Ditanyakan oleh gscarpo 2 bulan yang lalu

Jawaban terakhir oleh Paul 2 bulan yang lalu

Mozilla account may have been hacked - receiving pop ups about security isssues, etc.

I keep getting pop ups from you, 3 at a time, over and over and over, for about 2 weeks, every day, all day....displaying various warnings about viruses and critical erro… (baca lebih lanjut)

I keep getting pop ups from you, 3 at a time, over and over and over, for about 2 weeks, every day, all day....displaying various warnings about viruses and critical errors and compromised system, etc. and to click to fix. I have scanned daily for a week now for any kind of issue with my computer and the scans come back clean, my security updates are current...please tell me what is going on and how to stop this.

I JUST signed into my Mozilla account to send this message and noticed another email in the sign-in box and the option to "sign in with another account" showed. I have attached a photo of this email along with photos of some of the pop ups. Has my account been hacked? What's going on?!!!

Ditanyakan oleh violetscorpio67 3 bulan yang lalu

Jawaban terakhir oleh James 3 bulan yang lalu