Firefox Community Forum

Dear Mozilla Support Team,

I recently subscribed to Mozilla VPN and cancelled my subscription within the 30-day refund period.

According to your Terms of Service, I am eligible for a full refund. Therefore, I kindly request a refund of the €9.99 charge to the original payment method.

If you require any additional information to process my request, such as the email address associated with my account or my order number, I would be happy to provide it.

Thank you for your assistance. I look forward to your confirmation that the refund has been processed.

Kind regards,

Jakob

The Vertical tab AI, where you can connect your AI, is stuck on my work email. Everytime I click to go to my premium personal account it opens a new tab to use the full view option, but i dont want that. I want to use the vertical tab version. The vertical tab version does not switch accounts.

I KEEP CHOSING "ORGINAL ACCOUNT". IT KEEPS PROMPTING ME TO ""SIGN IN"". BUT IT DOESN'T GIVE ME ANY PLACE TO SIGN IN AT. THE BROWSER IS DEAD. I'VE BEEN WORKING ON THE PROBLEM FOR HOURS. MAYBE IT IS A PERMISSION, A STARTUP SETTING, THIS LAPTOP, WINDOWS 11 OR A COMBINATION OF ALL THESE THINGS. I DOWNLOADED "BRAVE" BROWSER AND IT WORKS FINE. I DON'T KNOW WHAT TO DO. I CAN LOG INTO MICROSOFT, GOOGLE, BUT MOZILLA IS LIKE, REALLY REALLY DEAD.

ANY HELP IS OF COURSE APPRECTIATED. PHONE: [edited] MIKE

[edited] @GMAIL.COM OR [edited] @HOTMAIL.COM

/edited phone# and emails from public community support forum.

hello support team, sorry if my english is sucks, it's not my native language. i logged in mozilla vpn but it's not available in my country, so can you delete it please?

I absolutely needing your help because i went through research about mozilla how helpful it is for people to be part of mozilla family because their support really make sense by, it really help people with mozilla account to make sure there account is well secure for more protection i really like the app so now i want this mozilla family or mozilla support to help me learn more about this app an also what are some of the articles about mozilla an also the community forum all this matters when it comes learning about mozilla thank you am waiting for your reply.

how do i stop auto-pay for mozilla vpn?

i don't recall starting it and no longer wish to support you folks since you started down the microsoft road. previously, you had a great product that was easy and intuitive to use. now, seems like users need to have a degree in computer technology or be a grand master geek. i just want the d*** app to run w/o constantly needing to fix all the foul-ups and settings that your latest updates have caused! w

I am unable to use my download with my OS system. I would like a refund for the purchase I made an hour ago. I have seen the links to "how to request a refund" that you have provided for other users and i have followed those instructions and have been taken in circles on the website which just lead me back to this forum. I would like substantial instructions on how to get the refund.

bold textDoes Mozilla send a notification email when your account is about to expire? Because my vpn did not come up like it usually does. It appears to not be working.

I would like to kindly request a refund as I was promised a money back guarantee. I was not at all happy with the macOS VPN software so would like to cancel/refund. Thanks