Firefox Community Forum

Bonjour, Avec le VPN je n'accède plus à ma banque en ôtant le VPN également (pas de souci avant) le message est:"verfying your browser before proceeding" voir la capture d'écran, Je n'y accède difficilement que lorsque je passe le VPN par la France. Pouvez-vous m'aider? Par avance merci. Valérie.

To the Security and Privacy Compliance Team: I am formally reporting a severe security breach affecting my account(s) and digital environment. Despite strict adherence to security protocols—including the use of two-factor authentication (2FA), non-reused/secure passwords, and active monitoring with Malwarebytes—my environment has been consistently manipulated by unauthorized automated processes. Summary of Compromise: This is not a case of user error. My environment shows clear evidence of session token hijacking and automated configuration tampering. Specifically, my sessions are being forced into unauthorized linkages (e.g., Google OAuth backdoors) that I have explicitly revoked. Technical Evidence of Interference: 1 System-Level Artifacts: My browser instances (Safari/Firefox) have been rendered non-functional (failing to load pages) for an extended period, yet these applications continue to generate "browsing history" and metadata. This metadata is fraudulent—it is machine-generated output, not user-initiated activity. 2 Unauthorized OAuth Linkages: I have documented instances where 2FA-secured accounts were bypassed through the injection of secondary identity tokens (linking to an ainsleyhenn2024@gmail.com identity I did not authorize). 3 Malwarebytes Forensic Logs: I have attached logs from Malwarebytes, which provide objective, non-tampered evidence of blocked connections and attempted malicious interference that occurred simultaneously with the "bizarre" browser behavior I have witnessed. 4 Credential Bypassing: The behavior observed indicates a bypass of standard authentication flows. This suggests either a compromise of the authentication delivery service (the "Mail app" shell hijacking) or the deployment of a corrupted/compromised version of your software. Formal Request for Forensic Audit: The persistence of this activity suggests a systemic flaw or a compromised session pipeline. I request a Session Token Audit to identify:

The specific IP addresses and device fingerprints that initiated the unauthorized linkage of the Gmail identity to my account.
The OAuth scope granted during these automated handshakes.

Offer of Facilitation: I am documenting these issues in detail and have retained all relevant diagnostic logs. I am prepared to share these logs to facilitate a forensic examination, provided this inquiry is escalated to your Security or Data Integrity team. I am seeking a resolution that addresses the systemic failure to protect my data and ensures my account integrity is restored to a trusted state. Please advise on the secure channel for submitting this technical evidence for a full forensic review.

when I try to sign in to face book I go through the sign in procedure and get stuck in a loop right back to the sign in page. I tried clearing my cash and cookies to no avail. Help!

Firefox recently seems to be crashing randomly when I disconnect from VPN. At least I think it's crashing. This has maybe started a few weeks ago?

What happens is that when I disconnect from my VPN (ProtonVPN), I will randomly not be able to load any pages. If I go to any website, it will just get stuck loading forever. No timeout. I'm able to visit the browsers own pages like settings, some about: pages like about:performance, about:memory, etc.

Why I'm not sure if it's crashing is because the browser itself is not closing, I have to manually close the browser window. Once I close the window manually and wait a while, the crash reporter pops up. If I close the window manually then re-open it, theres a text prompt that shows up telling me Firefox is still open and if I want to close it to re-open Firefox.

I don't think it's the VPN's issue as when I disconnect from my VPN, applications other than Firefox work and have internet connectivity (a separate browser like Chrome, or discord, etc)

What I have tried:

• new Firefox profile
• Using Firefox Nightly
• Various ProtonVPN settings (but I don't think its related to ProtonVPN)
• Various Firefox network settings
• Both Firefox and Firefox Nightly Open, when disconnecting VPN one would stop letting me reach sites but other wouldn't

I have the crash report details (from Firefox and Firefox Nightly) but unsure where best to upload or if it contains any sensitive data.

Maybe pasting this is fine? Both mention this at the last few lines of details: Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: nsHttpConnectionMgr::Shutdown

And I also see this for maybe why the browser itself doesn't "crash" MozCrashReason: Shutdown hanging at step AppShutdownNetTeardown. Something is blocking the main-thread.

If it's okay to share the crash reports then I can add them.

I submitted a bug last to Bugzilla last Sep. that seems not yet to be assigned to anyone, and a bug two days ago that wasn't acknowledged. Is the Bugzilla site working? Should I be doing something else to report the bug?

When I start VPN, it brings me to a page to choose a subscription, but I have a yearly subscription paid in November 2025. Then my Mozilla account says I am logged on but when I click on the application icon I get a circular icon in the window with a cancel button underneath it. See attachment.

I got an email that my subscription for Mozilla VPN has been cancelled a month from now. I wonder why? On the "What’s New | Firefox 151" page the new free VPN service is announced. Does it have anything to do with that? Not yet in my region (Sweden) though. Kind regards, Monika Ivarsson

I am having problems with logging into the VPN app. I paid a one year renewal in November 2025 and have had access to the app for both logins that use this computer. It is an Apple M1 Macbook Air. On Wednesday, when I tried to connect, it sent me to a page to select a plan for payment.

https://www.mozilla.org/en-US/products/vpn/?utm_medium=vpn-client&utm_source=desktop-signup-flow&device_id=602c31e5c3e043c687df2d1e7fc17da1&flow_begin_time=1779492973967&flow_id=8baedf7abe0402e07ee2f21622b22c13e6f85621900a55935f3e1a2455c42d0c#pricing

Then when I tried to sign in again, it gave me the spinning circle shown in the attachment. It has now been a couple of days where I have not been able to use the app.

I do have access to the built-in VPN for one of my logins, but not for the other one. I have gotten replies from general support that told me to try the special support for VPN.

Barry

bold textI have finally installed Debian 13, Trixie, into my computer. However, I don't seem to have attached to the Debian Mirror. How can I do that?