Firefox Community Forum

I have just restarted my computer following installation of updated software. I find that Firefox has lost all my bookmarks. Are they stored somewhere, and if so how can I recover them?

I would like to know what happened to all of my bookmarks I had when I opened my firefox, nothing is there and I can't seem to find out how to restore them.. what ever you have done to firefox, mozilla I hate to say I don't like it at all.. thanks

Hi

I've just booted my machine and opened Firefox, only to be presented with a completely fresh install.

All my settings, bookmarks and history gone. It was fine yesterday when I closed it and powered down.

I'm running Kubuntu, I've checked the .mozilla folder and nothing...it's like my profile has just been overwritten.

Not happy at all, I'm starting to dislike Firefox.

Can anyone offer any help or advice please?

Thanks in advance.

Hi i have lost my bookmarks, comes up Import bookmarks, my sync is on, I have gone through and checked library and there are no backups, restore? No idea why this happened, they all just disappeared? Any other advice to try please?

Hi, I hope maybe there might be a ray of hope here but I royally screwed up. Like BIG time. I was having issues with my windows laptop & the microsoft guy said to do a factory reset but select the option to keep my files & everything will be fine. Which I did. I did the reset & logged into my Firefox, only to find that NONE of my passwards had saved. It had asked for a 32 Key code but I've had this account for years & years & years and have never once been given a 32 key code. I thought maybe it was an option for future password reset so just clicked on 'next'. Well my bad, that was the dumbest thing I've ever done because all my passwords have been wiped & I've only managed to recover a tiny handful but most of them seem to be gone for good. Is there any hope of recovering? I thought because I had a Firefox account then that would be that, everything would be saved in the that account. Really wish I knew about the code thing, I wouldn't set one up if I knew. I think my biggest lesson from this is don't full trust the Microsoft guy if he makes it sound super easy & fuss free!

I was trying to Sort by Name, but hit Delete, because the right-click menu presentation shifted. No worries, Ctrl Z should undo on PC. Nope. Now I'm learning the only restore is through JSTOR/backup. I don't want to restore a previous state of operation. I want to un-Delete a folder. Is that a feature somewhere, somehow?

And secondly, can I force confirmation for all future folder deletions?

EVERY TIME I CLOSE FF WHEN I REPOPEN IT, I END UP BACK AS IF I JUST INSTALLED IT. ALL MY BOOKMARKS ARE GONE, ALL MY EXTENSIONS ARE GONE, LIKE I JUST INSTALLED IT.

I'VE TRIED UNINSTALLING AND REINSTALLING AND IT STILL DOES IT.

Today I needed to reboot my browser, and did so they same way i've done countless times before, but when I restarted it only 10 of the 11 windows I had open before closing it were in the "Recently closed windows" section of "History".Please tell me there's some way to recover that window.I had a lot of tabs open in that window that I need back.Why would Firefox just discard it like this?Like I said, i've done this so many times without an issue.

I cannot figure out how to add my favorite things to the toolbar. The toolbar doesn't even show up at the top of my page. I just get a string of random bookmark names under the address bar with the Other bookmarks folder at the end. I can't even get rid of "Finish Setup" which is the last one shown. How do I do find where the toolbar is hidden and get it to show? Once I do find it, how can I add my favorite items to the toolbar? I even had ask a question online to find out how to restore my most recent bookmark which was backed up in the documents folder on my computer. Any suggestions would be very helpful. I don't like the way Mozilla Firefox looks now. It isn't as easy to use. I have included what the top of page looks like now. I am sorry I didn't think to keep one of how it used to be.

So I asked a question yesterday with the same problem but since then I've done a lot of my own research & what-not so I'm hoping I'm little more educated on what to do, however I'm just not fully understanding what I'm doing wrong, unfortunately.

So a run down of what happened yesterday. I was told by a microsoft guy to do a factory reset but select the option to keep my files. Which I did. I thought because I have a Firefox account my passwords will be uneffected. I did the reset & came back, downloaded firefox for their website, went to sign in & of course, I forgot my password for that, I hit forgot password & I was told to insert a 32 key code. I was never once given a code, I've had my account for yeeeears. I had to forgo entering the code & yup, everything has been wiped.

Since then in my research, I've heard many people talking about C:/Windows.old/users/kelsi/AppData/roaming/mozilla/firefox/profiles - I have this in my folders. Inside that there's also logins & logins-backup (JSON files) & key4 file. When I open up the logins into my notepad app, I see all my sites that I have passwords for (encrypted) so they are there! I then also have C:/Users/kelsi/AppData/roaming/mozilla/firefox/profiles/profiles (there's two folders labelled profiles). I was speaking to a few users online who said that I've to copy & paste the C:/Windows.old(...)profiles onto the C:/Users (...)/profiles & then start up firefox again. I did all that, opened up firefox again but nothing. However in the c:/users folder upto & into the profiles folder, it's got the key4, logins, logins-backup there. When I open the logins file on notepad, all my encrypted passwords are now also in the c:/users(...) profiles section.

So I'm just wondering what to do now. I feel like I've gone crazy trying to figure this out. I've got a lot of resources to use, spoke to so many people but I seem to have hit a deadend. I'm a complete beginner with all of this, I only use my laptop for Firefox, so I really don't know much about the ins & outs of anything else. I am hoping this makes sense to someone & can point me in the right direction of either where to go next or what I've done wrong (I can't emphasis enough how much of a beginner I am, so please make it easy to understand) Thank you in advance.

Synced my new computer, received bookmark toolbar and 10 year old bookmarks from when i switched from interent explorer, but all my more recent bookmarks and bookmark folders are still missing on the new computer. Also didn't seem to transfer passwords and autofill info.

HELLO,

the latest browser update removed all my toolbar folders, all my Recent activity , my history etc etc, i am so damn pissed off about this as i had my work and personal websites saved in all my folders, ans all my favorite websites saved in my recent activity, so i want all them back ASAP so how do i do that?

this is urgent that someone fixes this asap , so it would be much appreciated for you to fix the issues as it was your update that done it.

thank you

regards, natasha.

An hour ago I had all of my Firefox bookmarks. Ten years of meticulously filed and regularly culled references that I use multiple times daily. I rarely log out of Firefox sync, so that I can keep them up to date.

I now have no bookmarks and no tags.

For some context, two things just happened simultaneously. So, I'm not entirely sure which is the culprit.

1) Firefox just updated and I rebooted my computer.

2) Norton 360 updated sometime in the past two days. I attempted to familiarise myself with the new interface. Foolishly, given the track record of Norton-360-for-breaking-your-games, I ran the disc cleanup, which recommended I remove approximately 400 Mb of data. Norton stated this data was temporary files. If they were indeed my bookmark history, nowhere did Norton indicate they were bookmarks. Also, never have I encountered a disc cleanup that wholesale wipes bookmarks. I do hope Norton is not the culprit and this is just a glitch, because if this were due to Norton having no safety net for deleting an entire library of bookmarks - and they can't help me restore them - then that will be the final nail in the coffin for me doing business with Norton.

The suggestion to go to Import and Backup in Firefox, then click Restore, offers only the option of Choose file... - and then launches nothing.

Currently, I'm seeking any means of restoring my bookmarks. Any help would be appreciated.

I had presumed that I was taking reasonable measures through my Firefox Sync settings to protect my bookmarks and ensure they could be restored in the event of accidents. If these bookmarks are permanently lost, the amount of work I've just lost is quite the blow.

Edit No. 01: After writing this, my Bookmarks Toolbar is also now empty. Perhaps it had wiped earlier, but was merely waiting for a refresh to take effect.

Edit No. 02: Also, it seems I am unable to create any new bookmarks. I shall read the help suggestions relating to that now, to see if it's a relevant issue.

I don't know whether this happened after an update - there was one a few days ago, but I only realised this morning, after switching on the computer, that all my bookmarks are missing. The toolbar is there, empty, only reading "For quick access, place your bookmarks here on the bookmarks toolbar"... I wish! I tried to restore the bookmarks - but it seems there is no backup to restore at all. Then I tried to check my profiles, but there is only the one currently in use. Then I tried to move a tab to the bookmarks toolbar - and nothing happened. Then I began to panic: toolbar apart, we're speaking about years of bookmarks, most of them related to my research for my books... All the advice in the support seems to point towards profiles and backups, but, as I said, it's clearly not my case... Please, please, please: help!

All of a sudden, all my bookmarks are gone. I read the instructions on using the "Restore" function to find a backup. I am on a Mac, and I found all the backups of my bookmarks in Finder. BUT, when I go through the Restore function and click "Choose File" nothing happens -- I am not given any way to navigate to a location and select a file. HELP!!! I use my bookmarks daily in my job!

this is the second time when i turn on my laptop and open firefox but the tab section gets glitched with spaces between multiple tabs and when i restart the browser, everything is gone

I'm having trouble with my bookmarks. I accidently included Firefox when using a program to clean up files from my PC. It wiped my bookmarks but I've managed to locate the backup html in my profile folder. Unfortunately I can't find anyway to actually use that back up. All of the guides I've found take you through the manage bookmarks tab but everything there is baisically unresponsive for some reason.

Hi, I recently purchased a new laptop and want to bring over the bookmarks I had from my old laptop. I had copied what I thought was the profile from the old one and copied it into the new laptop - but I'm not sure of the next steps :(.

Dear Mozilla Geeks—

As practically every other Firefox user, my bookmarks evolved into a lengthy file system that uses folders to segregate categories of bookmarks.

That is, it used to have this feature.

After the last update all or most of the bookmarks (I can't tell by scrolling down the long list) are devoid of their organizing folders. This puts a great deal of information beyond easy reach. In Mozilla Help topics one is advised to click on the library icon in the toolbar ... only there is no such icon on my copy of Developer's Edition.

Can someone suggest a method or methods to recover the folders?

Some passwords have been lost as well.

Yours Sincerely,

Glen