Semua Produk Community Forum

thunderbird won't start after installation giving message that a version is already running. I end the task in task manager and it doesn't help, then restart with same erro. I tried deleting the parent.lock file from the profile and that didn't help. What next? Has anyone solved this issue?

Hello, my email service has shut down for the second time. When asked to open, a small window appears and says the system is affected by a whatever. The window only lasts for a couple of seconds.

I tried to follow the instructions as how to get my profile, but is was lost due to an internet access cut.

Hoping someone can help. regards Stephen

Hey folks, I recently installed a new NVME, clean Windows install, clean Firefox install. Recently I've had seemingly random crashes on tabs, happened a lot with YouTube and seems to happen fairly consistently if I go to my watch history. Other sites seem okay, everything else seems to be working fine, checked my drive, my RAM. This Firefox install is using my Mozilla account for passwords and themes. Included a recent crash report if that helps. Thanks if any of y'all can help

https://crash-stats.mozilla.org/report/index/863d30db-00fe-4761-abfe-197250251010#tab-details

I recently swapped to firefox and have had issues with my tabs crashing. There are days where a tab will repeatedly crash, or not at all. It always crashes on 1 tab. I've tried most of the suggested solutions, profiles change, addon troubleshooting, hardware acceleration, updating/reinstalling. Currently on windows 11.

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome.

What happens is that Firefox freezes, and I get a white bar at the top telling me so. I get a popup box asking if I want to close Firefox or wait for it to respond. Waiting doesn't work, so I always have to close Firefox. When I reopen it, fortunately all m,y open tabs are retained, but it crashes again within minutes or seconds as soon as I click on anything.

There only thing that seems to work is a reboot of my PC. But the respite is short before Firefox crashes again.

I've disabled most plugins, but that hasn't helped. Is there a way to create an event log within Firefox that I can share with someone at Mozilla to help e debug the issue? It's got to be something local rather than Firefox itself; I can't imagine this is happening to most users.

Im experiencing crashes in and out of troubleshoot mode, often several in a row. The drivers on my device have no futher updates and Im unsure what to do. Here are the last 3 Report IDs bp-5693aaa5-ae91-4248-b2f6-df48b0251006 bp-9b709932-2dc8-4889-b985-8d53f0251004 bp-b61474f8-d4cd-4299-9566-f2ac10250930

I would rather not redownload google chrome. Please help, thanks.

I upgraded my Dell PC to Windows 11 yesterday via Windows Update, since support for Windows 10 is ending. Now Firefox crashes often when I close the browser. Everything works fine while I'm using Firefox, it's only when I close the browser that sometime later I will get a crash message on my desktop. I have tried uninstalling Firefox and reinstalling it, and the problem persists. From what I can tell, there's some process which is ongoing after the browser is closed, which isn't terminating properly and that's why it's crashing. I have submitted several crash reports, but don't know how to post them here.[bp-2e2d8f06-4c87-43a6-8b32-b0f5a0251006]