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Firefox says a primary account is a secondary account

Firefox Sync data
Kiki replied 5 tahun yang lalu
antnolangos
antnolangos

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B:

  • Already exist a firefox account associated with email B
  • When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset.

Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case.

How could I make a firefox account for my email B?

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B: * Already exist a firefox account associated with email B * When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset. Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case. How could I make a firefox account for my email B?
Kiki
Kiki
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Mozilla Staff
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Solusi Terpilih

And yes, it confirmed that this is still an issue until now.

Unfortunately, in the meantime there's no way you could use email B to create a new FxA account.

Semua Balasan (4)

antnolangos
antnolangos Pemilik pertanyaan

Could someone at least tell me who I can contact to solve my issue?

Kiki
Kiki
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Mozilla Staff

Hi antnolangos,

I think I've heard that this has been a problem in the past. But let me confirm with the team if that's still the case now and if there's any workaround for that.

Kiki
Kiki
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Mozilla Staff

I'll come back here once I hear from the FxA team.

Kiki
Kiki
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Mozilla Staff

Solusi Terpilih

And yes, it confirmed that this is still an issue until now.

Unfortunately, in the meantime there's no way you could use email B to create a new FxA account.