Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Thunderbird will not upgrade to 52.2.0

gunner38
gunner38
more options

When I endeavor to update Thunderbird from 52.1.1 (32-bit) to 52.2.0, I get this message: "The update could not be installed. Please make sure there are no other copies of Thunderbird running on your computer, and then restart Thunderbird to try again." I have no other copies running (I checked, only have one profile in C:\Users\<name>\AppData\Roaming\Thunderbird\Profiles) but the problem persists. The error message now displays each time I start Thunderbird. Running app on Windows 10 Home, Version 1607 for x64-based Systems.

When I endeavor to update Thunderbird from 52.1.1 (32-bit) to 52.2.0, I get this message: "The update could not be installed. Please make sure there are no other copies of Thunderbird running on your computer, and then restart Thunderbird to try again." I have no other copies running (I checked, only have one profile in C:\Users\<name>\AppData\Roaming\Thunderbird\Profiles) but the problem persists. The error message now displays each time I start Thunderbird. Running app on Windows 10 Home, Version 1607 for x64-based Systems.

Semua Balasan (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

We've had a few examples of this recently.

Delete the Mozilla Thunderbird directory at %ProgramFiles(x86)% Reinstall Thunderbird. If it still fails, start Windows in safe mode and repeat.

This won't delete your Thunderbird data. But it's always wise to have periodic backups https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data

Corey 'linuxmodder' Sheldon
Corey 'linuxmodder' Sheldon
more options

1) 32 bit version in play on a x64 version of Home 1607? reasoning? 2) Copies is not referring to 'profiles' but whether there is an instance of Thunderbird presently running (opened). 3) Have you tried a standalone upgrade? 3a) Download the .exe ( https://ftp.mozilla.org/pub/thunderbird/releases/52.2.0/win32/en-US/Thunderbird%20Setup%2052.2.0.exe ) 3b) From the C:\Users\<Username>\Downloads\ folder right click > Open/Install on the downloaded .exe 4) As long as the files/folders in C:\Users\<username>\AppData\Roaming\Thunderbird\ are not messed with your previous settings should be auto populated on the upgraded version.