Thunderbird Community Forum

All of our "read" emails, --from all of our accounts -- have suddenly disappeared. All of the folders and subfolders are still present. We still get new email, but as soon as we read it, it's gone. We have had these same email accounts for years and have not made any changes. In Account Settings --> Synchronization & Storage --> "don't delete any messages" is checked. "Read" messages are still on our server.

So, 1) Why did this happen? 2) Is there any way we can get our messages back in Thunderbird?

Since a recent TB update in August, the program now downloads previously-deleted messages from Gmail. TB downloads from the In folder (OKI), but also current messages that I sent to Trash folder (not OK).

Example: 50 new messages appear in the Gmail In folder. I delete 30 messages from the In folder, and they correctly move to the Trash folder, leaving 20 in the In folder.

I next launch TB on my Win10 PC and press F5 to begin the download. Until recently, I would get the remaining 20 messages and ONLY the 20. Now, TB downloads all 50, as if 30 were never deleted.

                                                       NOTE:  I changed no settings at either end.'

If I go into the Trash folder before downloading and delete today's trash, those messages are totally gone and won't download. But this was never necessary a few weeks ago.

If any reader had and fixed this annoying problem, please tell me how you did it.

I'm trying to copy the data from a PC running xubuntu 2022 onto one running Ubuntu 2024.

I'm following the instructions here (https://www.google.com/search?channel=fs&client=ubuntu-sn&q=moving+thunderbird+data+to+a+new+computer) and all seems to work up to and including "On your destination computer" step 7 (Close Thunderbird). Step 7 "From your Thunderbird profile folder in File Browser, go up two levels" - this sends me to "Common". Step 8 Right click inside the folder, then select Paste.

Here's the problem: we're not told what to click on, but I assume it's ".thunderbird", which only contains 11 items although apparently 348 were transferred. Clicking on empty space (I tried that in desperation) doesn't work. I'm probably overlooking something obvious, but I can't see what that might be. Any suggestions gratefully received. In the meantime, I will keep trying and if I somehow get it to work I'll let you folk know.

I have been using Thunderbird for years and am on 102.15.1, which works well. I want to skip the 115 updates and go directly to 128.2 esr. My email accounts are at hotmail.com and charter.net.

If I run the 128.2.0 esr file I downloaded from MajorGeeks, will it update the existing program or install a second version of Thunderbird?

Also, are there any known problems getting email from hotmail or charter/spectrum accounts that would make it a bad idea to do the upgrade?

Thanks for any help with these questions.

Dear all - I can't send email from Hotmail, and haven't been able to for several years now - I use the webapp, but i'd love to get Thunderbird working again...

I tried following the troubleshooting advice several times, including the most recent 2024 post, and still it won't work...

Here are my current settings, I think they're slightly different from the screenshot, but it still doesn't work!

https://pastebin.mozilla.org/8b71Z2vc

I've checked my firewall and I don't think it's that.

I am using a VPN.

Thanks in advance, JG

Since update to ver 128.1.0esr the "new subfolder" feature does not work (does not show window to name new folder). I have many subfolders and I rely on them heavily. I tried restarting Thunderbird, then Windows. I ran in debug mode with no success. I downloaded and installed 128.2.0esr again. No change.

Is it possible to go back to the earlier version? Which is? Thanks, Frederick

I have a very old computer with windows 7 and Thunderbird 11.5.14. 0 32 bit I have finally got a new computer with windows 11 and have installed Thunderbird 128.1 ESR 64 bit I tried to export from the old version but it will not install on the new version. How do I move my contacts from the old one to the new one - contacts are all I care about , I can get the email by logging in. There doesn't seem to be an export for just contacts.

Im willing to put them in something like xcel as a csv if needed. thanks for any help.

Dianne

A few days ago my hotmail email stopped working in Thunderbird- a box appears asking me to enter my password for ---email address--- on imap-mail.outlook.com. When I enter the password (yes, it is correct and I have logged into the webmail version) I get a second box telling me the login failed.

Last night I began getting the same messages for one of my other emails, a business email address... Login to server imap.hosts.co.uk failed and additionally now my last email address is doing the same.

I looked up the server settings and tried to check they were all ok but all appeared as it should be. I am at a loss. I went though the options in this helps section about emails but none of the options were applicable.

Any help appreciated.

I have two Google (yes, Google, not gmail) accounts. When setting up my gmail in Thunderbird, I was prompted to enter the Google account. I have entered the wrong one. Consequently, I cannot access my gmail: "Unable to log in at server. Probably wrong configuration, username or password."

I have tried all ways I have found in this forum to get rid of it again, such as editing the prefs file, but to no avail.

How can I remove the Google account from the Thunderbird settings to be able to insert the new one?

Thanks for your help in advance, Matt

Hi, after upgrading the programs to version 115.10.1 after restarting, all folders in the folder panel disappeared. I still have all accounts visible in the account settings. I attach a screenshot.

I follow someone instructions: Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - Profile Folder - click on 'Open Folder' A new window opens showing contents of your 'profile name' folder Exit Thunderbird now - this is important Scroll down - delete all of the following files.

   folderCache.json
   folderTree.json
   session.json
   xulstore.json 

Start Thunderbird With no results. Thank you for any help.

Hello. I am a registered Thunderbird donor. I was using Nebula 128 with no problems on a desktop computer with Windows 10. (The computer will not allow upgrades to Windows 11). All windows updates are installed properly. After updating yesterday to Nebula 130.b03 I can no longer send emails directly from Windows desktop explorer using the send to email recipient right click function (it does nothing) or from within an Office app (Excel and Powerpoint say there is a problem with the mail client and to restart the mail client, (which I have done multiple times). Word shows a Mapi error, which I include a picture of.

From within the app, I can send and receive emails with no problems, on my different accounts, but this lack of functionality is really aggravating. I would love to be able to rollback to 128, (not sure how to do so or if it's possible, and also if it wouldn't automatically update me back to 130)... or would also have to wait and see if the next update whenever that is fixes the problem.

I have obviously restarted both the computer and Thunderbird several times, with no luck. Tried running Thunderbird in troubleshooting mode, but had the same result.

Any help will be greatly appreciated. John

Running Thunderbird 128.1.1esr (64-bit) for Linux Mint (mint-001 - 1.0) on a Linux Mint 22 Wilma system. When I click Message Filters and then Filter Log, I do not actually see the filter log, only a check box to enable it, which is already checked" - same as https://support.mozilla.org/kn/questions/1438189 I noticed it today and, as I normally check the filterlog on my primary (POP3) account about once a week, it would appear to have only started happening recently. I checked the filterlog.html files for all of my accounts - they all looked OK. Went through TB Clear Log, Close for all of them, quit TB, reload TB, same as before. filterlogs not showing. Cleared 'Enable the Filter Log', quit TB, deleted filterlogs from profiles, reload TB, enabled filterlogs, quit TB, filterlogs had been recreated in profiles by TB. Reload TB, moved some filtered mails back to inbox, ran filters again, they had been moved from inbox to deleted, showed when filterlog.html viewed in Firefox but still not showing in TB via Message Filters and Filter Log. All help greatly appreciated.

I've installed Thunderbird 128.1.1 but it stalls on startup looking for a pw for a gmail I no longer have access to. This account was deleted 6 months ago. Today, I found one item in the account list under Local Files which I deleted. The problem persists.

All of a sudden my main inbox is not showing all my mail. The other mailboxes work fine. I don't know if I accidentally changed a setting. Can someone help, please? It's my main email.

Even if a new one comes in, it disappears. Some are in my all mail, but not all.

Please help. I am waiting for mail that is very important.

Thanks in advance, Leslie

Hello, I use TB intensely, and I have donated for its use. A week ago it automatically upgraded to esr, and since then, my search function has been essentially disabled. When I search the inbox or the all files, the program freezes for 10 minutes after I enter the first letter. It works fine when I search the sent messages. The software seems to prioritize message downloads and may be searching my google mail server rather than the downloaded messages. I tried without internet, and the delay is the same. I have windows 10. My husband's laptop remained in version 115, and it works fine. Please fix this bug urgently. I would greatly appreciate your help.

Here is a very strange problem: 1. all my notifications about interac are attributed to only one person: INTERAC e-Transfer: A money transfer from X has been automatically deposited. Under correspondents I have Y, no matter what X is. 2. When I do a global search for INTERAC, all notifications show up, but attributed to Z, different from X and Y. Further, Z only sent me an interac transfer once, maybe 10 years ago. Indeed, if I global search for Z, none of the interac notifications show up. 3. this is ONLY on Thunderbird, not at the server.

Any ideas?

Hi, I've received the email below from Microsoft today.

I have 15 email accounts linked to Thunderbird mail and use up to 5 of them daily. Sometimes 'instant' communications on one or more of my accounts can be important.

Will Thunderbird mail still function in the same way from 16th September?

I apologise if this question has been answered somewhere else. I searched but could not find it.

"The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.

What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods."