Firefox Community Forum

Hello everyone,

until the week before last, I was able to use the Shopify Store/ Theme Editor without any problems with Firefox on Windows (desktop). I disabled Ghostery and AdBlock, cleared the cache, am using the current version Firefox etc.

Without changing anything, I can no longer open the Theme Editor now– I keep getting the error message "there was a problem loading this page." Shopify support could not help and deferred me to Firefox.

A different browser isn't really a solution, although I can theoretically open the Theme Editor on Opera, for example.

Does anyone have any ideas how I can fix this, and access my shopify shop theme editor again via firefox?! Thanks in advance!!

The Widevine Content Decryption Module failed on both our Windows 7 PCs. Version: 4.10.2891.0 Last updated Apr 2, 2025 when our version of Firefox was updated. The current version is 115.22.0 est (64-bit) (Streaming is OK on my Mac using Safari and Chrome; don't have Firefox installed there)

Over recent months, there have been quite a few reports of this issue on several operating systems. Our viewing of videos only failed us on April 2nd or 3rd, 2025, not previously. This seems to be occurring at various times in various systems. Solutions are not accessible to lay folks, and Google is inaccessible! Can anyone help us? Thanks

Roboform doesn't show up in the toolbar and it doesn't pop up to suggest passwords. Video download helper doesn't show up in toolbar. This all started after the latest update. Thanks Bob

This button that looks like a jig saw bit will not budge.

Can I delete this in about:config by deleting the 'unified extention button' and can I delete the 'HKLM/SOFTWARE/Wow6432Node/Mozilla/Firefox/Extensions' in the registry?

Firefox these days is getting a burden with more info and such like being collected behind out backs, it's about to be ditched on all my computers, the last few episodes make me want out.

Dave.