Firefox Community Forum

Hi I'm having this issue with the built-in vpn for firefox where it keeps sending me back to the "Get Started" page every time I sign in. The vpn was working just fine last until I closed the browser and opened it again a few minutes later. I asked Chatgpt for help but couldn't fix the issue and it sent me here. There are no policies listed on the about policies page, the remote improvements setting is enabled and there are no vpn holdback studies appearing in the about:studies page. Also, the issue persists even in troubleshoot mode. Any ideas how to fix this problem? Thanks in advance

hello dear firefox I can,t coneccted with vpn firefox please chek in and fixed my problem beacuse i need this vpn for my work . thankrepead it please fixed my problem beacuse i need it

Dear Mozilla Team,

I am writing to you today not just as a user, but as a human being who feels completely trapped between oppressive government censorship and international restrictions.

For a long time, Mozilla’s free VPN was a small window of digital freedom for me, allowing me to bypass the severe and suffocating internet censorship imposed by our government in Iran. But recently, that window was suddenly shut. Overnight, this vital tool stopped working for me and thousands of others like me here.

It is deeply painful to realize that simply because of the geographical accident of where we were born, our entire lives are controlled, restricted, and penalized by governments and external barriers alike. Why must ordinary people suffer from both sides? We are only trying to access the open internet, communicate freely, and reclaim a basic human right.

Mozilla has always stood for a free, open, and accessible internet for everyone. I am urgently asking you from the bottom of my heart: Can Mozilla do something to help us? Is there any way for users in Iran to regain access to your VPN service and bypass these digital walls?

We need your help more than ever. Please don't leave us behind in the dark.

Sincerely,

Farhad mohammadaliha

A user from Iran

I can't access my Firefox VPN dashboard. After completing authentication, I'm redirected back to the sign-in page repeatedly, preventing me from activating the VPN.

Dear Firefox Team,

I am writing to express my concern about the recent unavailability of Firefox's built-in VPN service in Iran and to kindly request that you consider making this feature accessible to users in the country.

I had been using Firefox's built-in VPN regularly, and it was an extremely valuable tool for me. Unfortunately, I recently discovered that Iran is not included in the list of supported countries, and the service is no longer available to me.

Internet access in Iran is subject to significant restrictions. Many international websites and online services are either blocked by the authorities or restrict access to users connecting from Iranian IP addresses. As a result, accessing independent information, educational resources, professional platforms, and many essential online services can be extremely difficult.

For users like me, Firefox's built-in VPN was more than just a convenient browser feature. It provided an opportunity to access the open internet, overcome geographical restrictions, and stay connected to the global digital community.

I understand that service availability may depend on technical, legal, or regulatory considerations. However, I sincerely hope Mozilla will reconsider its regional availability policy and explore ways to make this feature accessible to people in Iran, subject to applicable requirements.

Mozilla has long been associated with an open, accessible, and user-centered internet. Making this service available to users who face substantial barriers to accessing information would be a meaningful reflection of those values.

I would appreciate it if you could forward this request to the relevant team and let me know whether there are any plans to support users in Iran in the future.

Thank you for your time and for your continued efforts to keep the internet open and accessible to everyone.

Kind regards,

Within the past week (beginning of Novermber 2026) firefix has started blocking my access to an electronics component distributer that I have used for well over 20 years. www.mouser.com

I need to get to the site to order some parts but cannot get there. Microsoft's Edge browser gets to the site without a problem but in firefox, I get only the following:

Quote: The connection was reset

Firefox can’t connect to the server at www.mouser.com What can you do about it?

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

End-Quote

Even though the Edge browser opens it, I prefer not to use Edge due to it's intrusive nature.

This has only started happening this week. I updated firefox but I still can't access www.mouser.com.

So far, this is the ONLY site I have been unable to get to. And again, this behavior started just in this past week.

Why is firefox blocking my access to a legitimate business?

This puts me a bit at risk converning a controlled password, on the ither hand this is a very safe way to connect for exanple, using standalone logging features require additiinal passwords or oher forms of fraud

So many damn restrictions. i can't browse anything without getting blocked. why the hell did i move from chrome. I dislike this browser as it is blocking almost all access to my local government websites. including many others.

I can't find any settings to fix this. if i don't solve this within this couple of hours. I'm deleting this crap

Sorry for the anger. but wasn't Firefox supposed to be USER FRIENDLY? because at the current the state it is moving FAR AWAY FORM THAT.

Hello Mozilla Support,

I have been using Firefox's built-in VPN successfully for some time, but it has suddenly stopped working and now displays this message:

"VPN is unavailable – Local laws and restrictions limit where you can use VPN."

Could you please clarify whether this is due to regional restrictions or sanctions, and whether there is any possibility of restoring access?

Thank you for your assistance.