Firefox Community Forum

Good morning,

I was randomly signed out of FireFox this morning. When trying to sign back in, it asked for the 6 digit code from my authenticator app. I looked on every authenticator app I have and don't see a mozilla or firefox account. I only have 4 backup authenticator codes left. How do I find the code in the authenticator app and which app would it be? Also, How do I get more backup codes? If I am unable to sign in to FireFox in the future because I don't have the correct authenticator app or enough backup codes, it would be painfully devastating for myself and my work. I don't want to ever be in that situation. Any advice would be greatly appreciated.

I followed the instructions to set a security and there is no option to do it. I need to be able to login to all of my gmail accounts. The correct password was used, and is shown when I click the key icon and is accepted on other browsers. What is the problem and how do I fix it?

What happened: 1) I wanted to create a Passkey for a website and store it in Bitwarden. 2) Bitwarden pop-up opened, but while exploring the options, I accidentally clicked on the option "Use your device or hardware key: Always for this website". 3) Windows Defender dialog popped up with the options "iPhone, iPad or Android device" and "Security key" 4) I backed out of the dialog window 5) I clicked the button to create a Passkey again but going forward only the Windows Defender pop-up appears

The problem: I now cannot create a Passkey to store in Bitwarden on a specific website, because I accidentally clicked on "Use your device or hardware key: Always for this website".

What I've tried that didn't work: - looking through Bitwarden settings - deleting Firefox cookies - doing the same thing in Private Browsing - asking AI and looking through about:config, about:preferences and about:logins, as well as trying to find profile files related to webauth

Found workaround: - creating the Passkey from a different Mozilla profile

I would still very much like to be able to undo the "Always for this website". Is there a way to do that? (Attached images were captured later when recreating the situation.)

Hi,

I have been locked out of my account and the two factor authentication does not work any longer. This is the first time this has ever happened to me.

I do not have a Backup Authentication code, but I am logged into Firefox on my mobile. Unfortunately, the iOS version does not have the ability to change my Security settings as instructed by the guide.

Can you please help me gain access to my account?

Thanks and regards,

Bernard

I am unable to use passkey with the 150.0 (64-bit) update of firefox. I get a message "The operation is insecure." when trying to create a new passkey and when attempting to use a passkey that has worked for months I now get "Passkey authentication error: The operation is insecure." Unfortunately the same day Microsoft patches were also applied, KB5086096 KB5086097 KB5091596 KB5082417 and KB5083769, 26200.8246 which could also the the problems, but firefox is reporting the error, so I am contacting you. This in on a Windows 11, version 24H2 system.

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course turned it on and went about linking my authenticator app and generating account recovery codes. Yet in my authenticator app there was already a Mozilla account with my email, but the codes it supplied did not work. I also found old account recovery codes I had written down which did not work either.

What could have happened to cause this? I must have had two factor on sometime in the past and added it to my app and generated recovery codes. How could it have been disabled, the old codes made invalid, and Microsoft authenticator unlinked? Am I looking at an account breach somehow? I have no unusual activity as far as I can tell and no recent data or password breaches. The only thing I can think of was I removed a number of old devices from my account and signed out of them, but I still own the old PC's so no one could be using them.

Greetings team,

I;m using Firefox and Mozilla services from beginning, since I was child. I noted what MFA is not working, on my both accounts. it was my early guess also since last year but i fought it was my problem. No after resetting and getting notification what password is not correct makes me guess something is off. i might be wrong but looks like internal problem, maybe a breach what no one knows. what can i say from my side, as an IT company director and IT person. i can exclude all my thoughts about my side, since i changed and reinstalled everything on my devies. got fresh OS and hardened every device. problem still exists. maybe someone could check my accounts and internal settings for firefox security on accounts and MFA. since codes are not valid. had to disable mfa on my both accounts.

About a month ago, firefox started requesting i use a "USB key" when logging into hotmail or ebay. i do not have a USB key and have not knowingly selected that as an option. how do i turn that off. i can work around it but its becoming more annoying and seems to be spreading to other secure websites.

Hello, i installed windows again and now I wanted to get firefox again, I want to login and get that Code sended to my email, but after I click on the button where I have to write that code it saya unexpexted error

Hi, please assist. My old Gmail account that I used to login is no longer working when I try to reset password. I don't have a 2FA push code (must have deleted this); however, I tried one of the 2FA backup codes which I do have (ten digit) to sync and access my old account and reset the password, but it is not working. None of the codes are working. Please help me reset and gain access to the account. Can you help me reset the password, and disable 2FA so I can get back in?

Best, Amritha