Firefox Community Forum

Hello. I recently started using the built-in VPN in Firefox.

According to the Use built-in VPN in Firefox information page, I should be able to see the data usage in my Settings. However, when i look there, I can see "Manage websites" block and the "Get more protection" block, but I cannot see the "Monthly Data Limit" indicator that's supposed to sit between them.

I am running Firefox 152.0.4 on Windows 10

Am I looking in the right place for the VPN data usage? Is there another place to find the Data Usage?

Thank you.

References: Please see the attached screen cap, and compare to the image on the help page, https://support.mozilla.org/en-US/kb/built-in-vpn#w_understand-the-50-gb-data-limit

The VPN was working a couple of days ago, but now if I switch it on, the browser is unable to use any website. The country is displayed in the bottom left corner as "Australia" even though I set the VPN to Canada.

When trying to turn on the free VPN in my browser, I get stuck in a never-ending loop: I click on the VPN icon, then on the "Get started" button, which opens a new tab where I am asked to log in, I log in successfully, try to turn on the VPN in the open panel, but it again only shows the "Get started" button.

I have also created a different account on Mozilla and with that one the VPN worked without any problem...

I am able to sign in, but should not have to. The VPN repeatedly drops out - not just losing my LAN but shutting down and requiring a new sign-in to restart. About half the time it also forgets all the settings I've established. Very inconvenient, because I never know WHEN it's shut down! Ideas??

TJ Gordon

I am from China and have been using the beta VPN from Firefox since it was released months ago. Today(7.3) I found the button becomes like the image——this means it is reset?

I pushed the "start using" button to find a redirection to log in, like the second image.

I continued——and it said I can directly turn on the VPN in the previous place——I continued——and there was still like the first image, I pushed the button again to fall into the cycle endlessly

When I click on the Mozilla VPN app icon in the Mozilla Browser it requests that I download something rather than just turning it on. This is recent and I've never experienced it before... I have tried everything I can think of, but cannot get it to work properly...

I would like to use built-in VPN and forward my traffice to Charles log. I enabled both by setting the proxy to Charles log. I found that nothing shown up in the Charles when VPN is on.

How can I do it?

VPN working properly, then quits for no apparent reason, gives me a sign up / sign in screen [Screenshot 2026-07-01 111229], I sign in <sign in as subscriber>, error [Screenshot 2026-07-01 111537], VPN doesn't work (checked with check my IP), but Mozilla says I signed in! [Screenshot 2026-07-01 111649] What gives? [Tried rebooting already]

Hi! I'm on my work computer; we use Chrome officially, but I've just downloaded Firefox specifically to use the VPN. When I click on 'Get started' on the 'Try Firefox's built.in VPN' button, it takes me to the sign-in page, and when I hit 'continue', it returns to the original screen and the 'Get started' button.

Please help!

Thanks