![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
Firefox becomes unresponsive when submitting form data
The login page at below URL becomes unresponsive when clicked on "Submit". However this works fine in Chrome browser: https://www2.benefitsolver.com/benefits/BenefitSolverView
The login page at below URL becomes unresponsive when clicked on "Submit". However this works fine in Chrome browser:
https://www2.benefitsolver.com/benefits/BenefitSolverView
All Replies (1)
You can check for issues with Total Cookie Protection.
- https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq
- https://support.mozilla.org/en-US/kb/introducing-total-cookie-protection-standard-mode
You can start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window