Thunderbird Community Forum

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Recently I have been unable to use my Verizon.net email account on Thunderbird. An AOL pop-up requests I sign in with my jsturni@verizon.net userid, but returns "Oops, something went wrong." I still can access the account on the web, so I know my password is OK.

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In addition, I can not manage to set up an additional js_consulting@verizon.net account. I tried auto setup as well as manual. I also can access this account on the web, so I know my password is OK.

(They both had been functioning until a few months ago)

Suggestions appreciated. Thank you.

Since updating to TB 153esr from the previous esr, I occasionally get a server authentication error with imap.gmail.com. Most often they happen when first starting up, but occasionally seem to happen at other times. They seem to be transient as gmail works fine otherwise.

Just wondering if this is a known bug?

Dear Support Team,

I hope you are doing well.

I am currently unable to access my email account redacted@sunnyholidays.am as I cannot recall the password. Unfortunately, I have also been unable to recover the account through the available recovery options.

Could you please assist me with resetting the password or provide instructions on how I can regain access to the account?

For security and verification purposes, you may contact me through my secondary company email address: redacted@sunnyholidays.am.

Your prompt assistance would be greatly appreciated, as this email account is important for our daily business operations.

Thank you for your support.

Kind regards,

Gayane Vardanyan Director Sunny Holidays LLC redacted@sunnyholidays.am redacted@sunnyholidays.am Yerevan, Armenia

Hi, this seems to be a strange issue. I have a hotmail.com and outlook.com account as well as gmail. The hotmail one was in general use/default. It recently stopped authenticating over my main PC Thunderbird installation. The PC is a new build and was listed as a "known device" in the MS account settings. I tried removing it and it seems to not matter. But it all worked fine for awhile up until Meadows. It has authenticated a handful of times since then, particularly if I'm logged into the MSN account via the web, but not always.

I've tried changing to POP instead of IMAP and that removes the authentication error pop up message but it still won't update the folders/doesn't work. There's just no error message, so I changed the server settings back to IMAP.

It's all the same settings as worked previously including on this very computer. The same settings work with the outlook.com email, including on Thunderbird on this PC. But that wasn't in daily use or as default. The one that's no longer authenticating however was.

I've tried switching to a new profile and it doesn't work. Tried reinstalling Thunderbird and deleting old profiles to fully recreate, doesn't help.

Outgoing on this same failed account does work, only incoming will not Authenticate or update.

I have a laptop with a Win 11 and Thunderbird setup similar to as on the PC, works fine on the laptop with the same settings. In creating the accounts the "test server settings" feature returns no errors as well.

I can't tell where the actual source of failure is beyond that as the error message isn't very detailed or informative and based on the overall behaviour where it works flawlessly on the laptop, worked with those very settings previously on the now failing install, still works very rarely as well, up to and including on this same PC via Outlook program or over the web, with all the same settings. So it seems specific to Thunderbird, post Meadows update, on this PC, with only that email.

To further clarify, I have a second outlook.com based email, which still works with Thunderbird on this PC where the hotmail based account fails authentication. I also have tested the failing email via the Outlook program on this PC, including over the web by logging in with Firefox, that all works, just like it works with the laptop.

What I haven't tried to do when reinstalling Thunderbird is scrape every hint of prior installs out of it, but I did delete all of the profiles folders and content. I also just tried creating a new profile and making it the default. None of that helped.

Thanks

I have two Tbird accounts pmcreativeservices@rcn.com has been mine for 20 years, and it's what I use for bills, banking, etc. The other account is PatriciaRosemoor@rcn.com and is only used to collect messages that come from my author website. Yesterday, I got a message from someone who tried but couldn't put a book up at Amazon and asked if there was something I could do about it. My trying to send her a message via the PatriciaRosemoor account is what started requests for my Primary Password. One a minute after I cancelled the last one. I tried the two passwords I knew I had, but neither worked. I got a request for a new password so I did that and it didn't work either. I kept going back to it all day yesterday uselessly. I found directions of what to do online, but it didn't match up with my Settings information. Please, if you can tell me how to fix this, I would be grateful. Or, if I can keep the thousands of emails I probably have, I could try deleting the account and recreating the account. The problem would be how to bring all my saved emails back. Thank you for your help. Patricia

When I launched Tbird this morning, I got a message, "account.google.com needs you to confirm access again to help syncing with your account. Username: [redacted]@gmail.com" When I click OK, it says Tbird wants access to be able to access and edit/download/delete my contacts and calendars, which access I'm not willing to grant. So when I click Cancel, it says Sign-in couldn't be completed, and now I'm unable to send email. Can anyone tell me how to fix this? In dire straits----- Dave

Bonjour, après des modifications avec Orange messagerie, je n'arrive plus à me connecter à mes comptes Thunderbird marguerite.ortega@orange.fr et maguy.ortega@orange.fr les mots de passe ne sont plus reconnus, j'ai dû supprimer et réinstaller Thunderbird, mais le problème continue. Comment faire, pour retrouver ma messagerie Thunderbird. Merci et bien cordialement.

I cannot sign in. My login information is 100% correct. I just created the email a week or so ago so I assume i have the latest version. I signed in a few days ago with no issue. I tried clearing cache. Not sure where to go from here.

Hello, I hope I choose the right category.

I'm getting these "Authentication Failed" popups every time I start Thunderbird. BTW - simply ignoring them, they go way and everything works just fine. It's just annoying.

I tried the settings as mentioned in various posts: - account settings > server settings > SSL/TLS and below OAuth2 - account settings > edit outgoing server > same as above

I restarted Thunderbird after the changes.

But I noticed that I couldn't send emails anymore (stuck "sending" window) So, I changed Outgoing back to STARTTLS and OAuth2. Email works fine again but popups are back.

Strangely, at home I have settings SSL/TLS and OAuth2 in both, server settings and outgoing (as suggested in posts) ... and everything works normally ... and no popups ...!

Any suggestions ... please

Thanks

Guten Tag

Das E-Mail-Programm meldet immer „Passwort falsch“ oder GMX verweigert den Zugang? Komisch ist nur, dass es nur mit ihrem E-Mail-Programm so ist. Das Programm bekommt keinen Zugang, obwohl das Passwort ok ist. Alle Programme funktionieren, nur Ihres nicht. Auch eine Neuinstallation hat nicht geholfen. Seit heute kann ich keine E-Mail bei allen Konten mehr abrufen, da bei allen Konten die Passwörter falsch sein sollen?

Kai Ockenfuss

Thunderbird ver 115.18.0, on a Win7 machine, upgrading not an option

When opening Thunderbird I get a sign-in message, inserting my email address and clicking the next button I get the google error message.

‘I can login to Orange website & read my mails: Thunderbird, using same password, gets "Authentication Failed", This on 2 accounts.’ for ‘Thunderbird’. This is a recent problem, occuring after a series of"Account blocked , due to suspicious activity"

Out of the blue Google started blocking one of my Gmail accounts on Linux Mint. It's been running fine for months. The rest run fine. It kept giving me this error message.

400. That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

I installed that account on my windows box with exactly the same information. I cut and pasted it in fact. It went right through with no problems.

It's one of my main accounts and it's dead in the water. I deleted it and tried to reinstall it and I have exactly the same problem. Setup information. Hit continue. "Configuration found" Click done. Goes to "Sign in to continue to Mozilla Thunder bird Email" Put in email address. Click next and I get that error message. Help?

Captain Quack.

I changed my password in my Juno account and have logged in via a browser with the new password several time. But Thunderbird attempts to connect continue to fail. I deleted the old password in Thunderbird in the Privacy & Security section thinking it would update when the new password works - unfortunately, it never works. I reviewed all the Juno settings in Thunderbird and they are all consistent with the Juno Support recommendations. Now what?

I have successfully added five ntlworld.com email accounts in Thunderbird but my two personal ones keep coming up with Authentication error. Each time the screen shows the details of the account found automatically so the information is coming from somewhere.

Advice I gratefully received was to Disable the account hub in Settings / General, then add the account from New Account, and use an application specific password assigned via your email provider.

Virginmedia no longer seems to acknowledge ntlworld accounts but says they are talktalk. However, talktalk says they do not hold the accounts.

I do not understand how I can disable the account hub in Settings when it has not loaded.

I cannot understand why two of the accounts do not load.