Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Can't set sync on desktop

  • 2 תגובות
  • 1 has this problem
  • 21 views
  • תגובה אחרונה מאת Ido

more options

Hello! I've Firefox 19.0 running on Windows 7. When I'm trying to set the sync it's says: Wrong recovery key I also have Firefox running on my Android device and everything is fine, my key is correct. I tried to change the key but it keeps showing the error message. If I try to insert the Firefox desktop's key (12 characters long) into my android device it "thinks" for 10 seconds and then remove it from the text box and on the desktop it's changing the key.

P.S since I tried used sync, I couldn't set it right (it used to write: Unknown error)

Thanks!

Hello! I've Firefox 19.0 running on Windows 7. When I'm trying to set the sync it's says: Wrong recovery key I also have Firefox running on my Android device and everything is fine, my key is correct. I tried to change the key but it keeps showing the error message. If I try to insert the Firefox desktop's key (12 characters long) into my android device it "thinks" for 10 seconds and then remove it from the text box and on the desktop it's changing the key. P.S since I tried used sync, I couldn't set it right (it used to write: Unknown error) Thanks!

כל התגובות (2)

more options

Have you tried creating a new sync account?

more options

Yes. I tried to delete the account from https://account.services.mozilla.com And then I tried to open new account. No luck...