Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות האפשרות ״דיווח על שימוש לרעה״.

מידע נוסף
Archived

format pc sync

the-edmeister replied
Gatwickair

Hello,

I have been using set up sync. I saved everything, but now I have formated my pc and I can't get the passwords I saved using sync. Is there anything I can do to get them back. I can't remember them. Hope you can help me. Thank you

Hello, I have been using set up sync. I saved everything, but now I have formated my pc and I can't get the passwords I saved using sync. Is there anything I can do to get them back. I can't remember them. Hope you can help me. Thank you

כל התגובות (1)

The Firefox Sync service really isn't intended as a "backup service" to be used when formatting your hard drive.

You need three things to connect a "new" device (which is basically what you have after a format).

  1. your Sync username
  2. your Sync password
  3. your Sync Key - which is used for encryption and decryption

If you are missing any one of those things, you won't be able to recover your data from the Sync server.

Do you have any other devices setup on that same Sync account?
If so, you can get those three things from the Password Manager window in that other device (at least non-"mobile" devices).