Desktop Version 159.0 (64bit) is not displaying email directories. Only Inbox visible but empty.
Since yesterday , Thursday 29th October. Thunderbird has only been displaying the "Inbox" for my account, no emails are visible in it and all of the directories including the deleted emails directory and spam directory are absent. I have Windows 11 installed. I am using the IMAP server for incoming email and have checked that all the settings are correct. My account displays no incoming emails but can send emails. The directories are still absent when running Trouble shooter and the inbox is still empty. In the Account Settings - Server Settings I tested connection to the server and it said secure connection made - this worked for both outgoing and incoming servers. I have tried uninstalling and reinstalling Thunderbird but the issue persists. Although I do not change any settings the full set of directories will occasionally appear along with some emails and then seconds later disappear again. My email account is working fine on my phone and tablet using gmail.
השתנתה ב־ על־ידי rmulls
כל התגובות (3)
It might be most expedient in this case to remove the account from Thunderbird and re-add it. (see <Account Settings | (account)> and click the big red "Delete" button.) Since this is an IMAP account, there's no risk of data loss.
Lin, Thank you for taking the time to reply. I have tried your suggestion, but unfortunately it did not work. R
I was a little hasty responding before - I should have asked more questions...
- This is a Gmail account, right?
- Are you saying this started out of the blue, that everything was working properly and it just seemed to start up on its own? Did it coincide with a Thunderbird or OS update?
- Check to make sure you are set to display All Folders. See the menu item <View | Folders | All Folders>. If the Menu Bar is hidden, press <Alt> or <F10> to reveal it.
- Right-click on the account name in the Folders Pane and choose "Subscribe". This should show a list of all available folders on the server, with a check box for each one. Are they all checked? Click the "Refresh" button and see if that helps. Try UNchecking them, then rechecking.
- When you successfully send an email, where does your local copy go? If you weren't properly connected to the servers, a copy might be saved to a Local Sent folder. Please check. Also, check webmail to see if a copy of it is in their Sent folder
- When you removed the account, did you agree to all the "Remove Account and Data" prompts? If not, and the problem is a corrupt file or an incorrect setting, the problem can persist. In that case, please try again.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.