Thunderbird can only download what is received on the server.

My first question is: does email arrive on server ? You would need to logon to your webmail account via a browser. Then ask some one from the 'church' to send an email and see if it arrives in the webmail account.

My next question is: how much quota do you have left on the server ? If server has used up the allowed quota then emails cannot be received into the account until you delete something to create space. Now if you have deleted the odd email maybe it was just enough space to receive an email, but not enough space to receive more. You may need to delete a load old mail off the server to acquire more available quota. Please note, if you use an Imap account in Thunderbird, then anything you delete off server will also get deleted from the Imap account. So, if you have some old emails you want to keep you need to get copies before you delete anything off server. In Thunderbird

• Right click on those emails and select 'Copy to' and choose a suitable folder in 'Local Folders' account.
• Make sure you can open those copied emails after all, you do want a full downloaded copy and not just a copy of headers !

I have two Gmail email accounts. One is primary for more important emails. This is the address that is currently no longer getting emails as usual. When I ask sender to use secondary email address, they arrive with no problem. I need to remedy this as quickly as possible. Please help.