SEC_ERROR_REUSED_ISSUER_AND_SERIAL
On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message.
Secure Connection Failed. Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number. Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.
Unfortunately the only way to fix it we found is deleting the whole profile, deleting the sertificates themselves does not work for us. It is very difficult for our users to do it. Can you please help us with this problem?
כל התגובות (8)
The message from natt506 above is NOT Mozilla support.
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
Websites don't load - troubleshoot and fix error messages
http://kb.mozillazine.org/Error_loading_websites
What do the security warning codes mean
SEC_ERROR_REUSED_ISSUER_AND_SERIAL
https://www.bing.com/search?q=sec_error_reused_issuer_and_serial
FredMcD said
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message Websites don't load - troubleshoot and fix error messages http://kb.mozillazine.org/Error_loading_websites What do the security warning codes mean SEC_ERROR_REUSED_ISSUER_AND_SERIAL https://www.bing.com/search?q=sec_error_reused_issuer_and_serial
Thank you! So you suggest we contact those antivirus developers?
ryavina said
Unfortunately the only way to fix it we found is deleting the whole profile, deleting the sertificates themselves does not work for us. It is very difficult for our users to do it. Can you please help us with this problem?
Were you having them delete the cert9.db file from the profile? That should work, unless the certificate is somehow being cached somewhere else. ??
jscher2000 said
ryavina said
Unfortunately the only way to fix it we found is deleting the whole profile, deleting the sertificates themselves does not work for us. It is very difficult for our users to do it. Can you please help us with this problem?Were you having them delete the cert9.db file from the profile? That should work, unless the certificate is somehow being cached somewhere else. ??
cert_override.txt and cert8.db. But this is not an option on a larger scale, since we are a website for usual people, they would prefer just to close the tab and go on.
Some time back Firefox switched from cert8.db to cert9.db.
Yes, that is inconvenient. I don't know why a new certificate would have a duplicate serial number of another certificate. The universe of possible numbers should be enormous.
jscher2000 said
Some time back Firefox switched from cert8.db to cert9.db. Yes, that is inconvenient. I don't know why a new certificate would have a duplicate serial number of another certificate. The universe of possible numbers should be enormous.
I am too not sure why IT reissued the sertificate. But thank you for the qlue, we'll go about it.
Some time back Firefox switched from cert8.db to cert9.db. Yes, that is inconvenient. I don't know why a new certificate would have a duplicate serial number of another certificate. The universe of possible numbers should be enormous. Unfortunately the only way to fix it we found is deleting the whole profile, deleting the sertificates themselves does not work for us. It is very difficult for our users to do it. Can you please help us with this problem? cert_override.txt and cert8.db. But this is not an option on a larger scale, since we are a website for usual people, they would prefer just to close the tab and go on.
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
Websites don't load - troubleshoot and fix error messages
http://kb.mozillazine.org/Error_loading_websites
What do the security warning codes mean There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.