X
Tap here to go to the mobile version of the site.

Support Forum

Firefox 69.0.2 stopped working some time after updating to macOS10.15

Posted

Firefox 69.0.2 is no longer able to load any web page since some time after updating to macOS10.15.

The Mac itself is connected to the Internet and I can do emails and Safari just works fine.

But FIrefox cannot connect to anywhere and show "The connection has timed out". I have tried Refreshing, Safe mode, and re-installation after removing the profile folder under Application Support. None of them worked.

Is this only me? Is there a fix?

Thanks, Kouichi

Firefox 69.0.2 is no longer able to load any web page since some time after updating to macOS10.15. The Mac itself is connected to the Internet and I can do emails and Safari just works fine. But FIrefox cannot connect to anywhere and show "The connection has timed out". I have tried Refreshing, Safe mode, and re-installation after removing the profile folder under Application Support. None of them worked. Is this only me? Is there a fix? Thanks, Kouichi

Chosen solution

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Read this answer in context 1
Quote

Additional System Details

Installed Plug-ins

Currently testing with Safe mode

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.2 Safari/605.1.15

More Information

FredMcD
  • Top 10 Contributor
4261 solutions 59658 answers

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
Was this helpful to you? 0
Quote

Question owner

Thanks, but Firewall has been turned off...

Thanks, but Firewall has been turned off...
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4261 solutions 59658 answers

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network.

[56+] Type about:preferences#general<enter> in the address bar. Look for Network. +++++++++++++++++++++ Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced, ''' Select '''Network. ''' [56+] Type '''about:preferences#general'''<enter> in the address bar. Look for '''Network. ''' +++++++++++++++++++++ Look for '''Configure How Firefox Connects''' and press the '''Settings''' button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try '''No Proxy. ''' If there is a problem, then try '''System Proxy. '''
Was this helpful to you? 0
Quote

Question owner

Thanks. I have tried both no proxy and system proxy, but didn't work.

Thanks. I have tried both no proxy and system proxy, but didn't work.
Was this helpful to you?
Quote

Question owner

I have discarded /Users/xxxxxx/Library/Application Support/Firefox including Profiles and relaunched Firefox, but still it doesn't connect anywhere. No Addons.

I have discarded /Users/xxxxxx/Library/Application Support/Firefox including Profiles and relaunched Firefox, but still it doesn't connect anywhere. No Addons.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4261 solutions 59658 answers

Chosen Solution

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
Was this helpful to you? 1
Quote

Question owner

In Safe mode, Firefox behaved in a strange way in that the GUI is a bit broken, no toolbar, web page zoomed like 200% etc. But it connected to the Internet anyway.

Then I restarted Mac in the normal mode. I found I'm no longer using LongMeIn Hamatchi, so I uninstalled it. Then, the Firefox just worked as expected.

It doesn't seem to be totally making sense, but I think that Safe mode helped somehow.

Thank you so much for your support!!!

In Safe mode, Firefox behaved in a strange way in that the GUI is a bit broken, no toolbar, web page zoomed like 200% etc. But it connected to the Internet anyway. Then I restarted Mac in the normal mode. I found I'm no longer using LongMeIn Hamatchi, so I uninstalled it. Then, the Firefox just worked as expected. It doesn't seem to be totally making sense, but I think that Safe mode helped somehow. Thank you so much for your support!!!
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.