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מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Thunderbird can't copy messages to Sent folder or Draft Folder, and is not picking up any new incoming messages. I am able to send messages though.

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  • תגובה אחרונה מאת hughwilliams

hughwilliams
hughwilliams
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At first it looked like it was just hanging - with the blue connection circle whirling round and round without every bringing in new messages. So, after trying various things, I grabbed my last Profile backup folder and replaced the current one - figuring it might have been corrupt. Now I have my email situation from 10 days ago (last back-up) but it still isn't picking up any of the emails from my server. I can still send an email, but that email won't copy to my Sent folder; nor, will it copy to Drafts while I'm composing.

Thanks!

At first it looked like it was just hanging - with the blue connection circle whirling round and round without every bringing in new messages. So, after trying various things, I grabbed my last Profile backup folder and replaced the current one - figuring it might have been corrupt. Now I have my email situation from 10 days ago (last back-up) but it still isn't picking up any of the emails from my server. I can still send an email, but that email won't copy to my Sent folder; nor, will it copy to Drafts while I'm composing. Thanks!

פתרון נבחר

webcontrol.canreg.com does not look as it is it a correct email server to be connecting to, but it does appear to respond on that port.

try changing the connection security to none and see if that helps. The test I did indicates the Diffie-Hellman parameter's size is only 1024 bits. So SSL/TLS should not be used with the server.

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כל התגובות (4)

Matt
Matt
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
hughwilliams
hughwilliams Question owner
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Application Basics 

   Name: Thunderbird
   Version: 52.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180123185941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) webcontrol.canreg.com:993, SSL, passwordCleartext
     OUTGOING: , webcontrol.canreg.com:587, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) webcontrol.canreg.com:993, SSL, passwordCleartext
     OUTGOING: , webcontrol.canreg.com:587, plain, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-ea3d49cd-7586-43cd-ae11-4080e2170120 (2017-01-20)
   https://crash-stats.mozilla.com/report/index/bp-b98e7d73-489d-41d3-b702-41c7c2151104 (2015-11-04)

 Extensions
   Lightning, 5.4.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1495638215
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.6.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 15
     gfx.crash-guard.glcontext.appVersion: 45.2.0
     gfx.crash-guard.glcontext.deviceID: 0x0a16
     gfx.crash-guard.glcontext.driverVersion: 20.19.15.4331
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: fc94a62b-3ee2-48f7-9853-73b11f3121b
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1519934788
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     print.printer_Canon_MG5500_series_Printer_WS.print_bgcolor: false
     print.printer_Canon_MG5500_series_Printer_WS.print_bgimages: false
     print.printer_Canon_MG5500_series_Printer_WS.print_duplex: -437918235
     print.printer_Canon_MG5500_series_Printer_WS.print_edge_bottom: 0
     print.printer_Canon_MG5500_series_Printer_WS.print_edge_left: 0
     print.printer_Canon_MG5500_series_Printer_WS.print_edge_right: 0
     print.printer_Canon_MG5500_series_Printer_WS.print_edge_top: 0
     print.printer_Canon_MG5500_series_Printer_WS.print_evenpages: true
     print.printer_Canon_MG5500_series_Printer_WS.print_footercenter:
     print.printer_Canon_MG5500_series_Printer_WS.print_footerleft: &PT
     print.printer_Canon_MG5500_series_Printer_WS.print_footerright: &D
     print.printer_Canon_MG5500_series_Printer_WS.print_headercenter:
     print.printer_Canon_MG5500_series_Printer_WS.print_headerleft: &T
     print.printer_Canon_MG5500_series_Printer_WS.print_headerright: &U
     print.printer_Canon_MG5500_series_Printer_WS.print_in_color: true
     print.printer_Canon_MG5500_series_Printer_WS.print_margin_bottom: 0.5
     print.printer_Canon_MG5500_series_Printer_WS.print_margin_left: 0.5
     print.printer_Canon_MG5500_series_Printer_WS.print_margin_right: 0.5
     print.printer_Canon_MG5500_series_Printer_WS.print_margin_top: 0.5
     print.printer_Canon_MG5500_series_Printer_WS.print_oddpages: true
     print.printer_Canon_MG5500_series_Printer_WS.print_orientation: 0
     print.printer_Canon_MG5500_series_Printer_WS.print_page_delay: 50
     print.printer_Canon_MG5500_series_Printer_WS.print_paper_data: 1
     print.printer_Canon_MG5500_series_Printer_WS.print_paper_height: -1.00
     print.printer_Canon_MG5500_series_Printer_WS.print_paper_name:
     print.printer_Canon_MG5500_series_Printer_WS.print_paper_size_unit: 0
     print.printer_Canon_MG5500_series_Printer_WS.print_paper_width: -1.00
     print.printer_Canon_MG5500_series_Printer_WS.print_resolution: 600
     print.printer_Canon_MG5500_series_Printer_WS.print_reversed: false
     print.printer_Canon_MG5500_series_Printer_WS.print_scaling: 1.00
     print.printer_Canon_MG5500_series_Printer_WS.print_shrink_to_fit: true
     print.printer_Canon_MG5500_series_Printer_WS.print_to_file: false
     print.printer_Canon_MG5500_series_Printer_WS.print_unwriteable_margin_bottom: 0
     print.printer_Canon_MG5500_series_Printer_WS.print_unwriteable_margin_left: 0
     print.printer_Canon_MG5500_series_Printer_WS.print_unwriteable_margin_right: 0
     print.printer_Canon_MG5500_series_Printer_WS.print_unwriteable_margin_top: 0
     security.sandbox.content.tempDirSuffix: {196102aa-3b51-421c-b459-4de5b829b0ba}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0a16
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4568
     Driver Date: 12-16-2016

     Features
     Direct2D: false
     DirectWrite: true (10.0.16299.15)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
Matt
Matt
  • Top 10 Contributor
  • Moderator
more options

פתרון נבחר

webcontrol.canreg.com does not look as it is it a correct email server to be connecting to, but it does appear to respond on that port.

try changing the connection security to none and see if that helps. The test I did indicates the Diffie-Hellman parameter's size is only 1024 bits. So SSL/TLS should not be used with the server.

hughwilliams
hughwilliams Question owner
more options

Not sure what you did when you poked around on the host server, but something happened and all the emails flooded in and we're now back and running as normal. Thanks!!