Performax came w/FF update, need to unistall, can't, need help!
Please someone help. Performax cleaner was installed with my FireFox update and it is causing big problems with my computer. And traditional unistall does not work! I am not tech saavy, but do need someone to help me with this problem. FireFox, please do not allow malicious programs to come with your upgrades. Teresa
כל התגובות (1)
hi Teresa, sorry for the issues you are having - just as a general not i want to say that no mal- or adware will ever come bundled with a genuine firefox update. there are some pages which show bogus update notifications which want to trick users into downloading unnecessary stuff - however, updates are handled automatically and internally by firefox so you don't have to download anything manually and can ignore such popups (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).
in order to resolve the issue please perform all these steps:
- reset firefox (this will keep your bookmarks and passwords)
- afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
- finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.