Duk Kayayyaki Community Forum

I sent an email a few days ago asking for a refund and a few hours later changed my mind, I couldn't cancel the ticket (as far as I know) so I sent a follow up email to disregard the first email because I thought it would just be more hassle and I think the VPN works fine anyway. Today I get an email saying my subscription had been cancelled! which I could understand is my fault for being indecisive in the first place and the last email I sent might not of been read in time, but the email that I had received also didn't state I would get a refund and seemed like an email I would get if I had cancelled my subscription myself stating "We’ve cancelled your Mozilla VPN subscription. Your final payment of US$59.88 was paid on 14/07/2026" Should I still expect to get a refund or was there an error with my request?

Dear Customer Service Team, I am writing to request a refund for my monthly subscription fee for the product Mozilla VPN, in accordance with your 30-day money-back guarantee. Unfortunately, the subscription (from 18th July 2026) did not meet my expectations, and I would therefore like to make use of this guarantee and cancel my membership. Could you please confirm the cancellation and process the refund to my original payment method at your earliest convenience? Thank you for your understanding and assistance.

Best regards, Lorenz Claus

When my computer starts up and launches Firefox, the window is small and requires me to click on the full screen button. Before this it was opening at half-screen. Before that it was opening at full screen, which is preferred. I cannot get it to open in full screen despite all of the suggestions from this community. It's super-annoying. Why is this happening? What is the fix?

I am a novice and have not modified any code, but have added the extensions Duck Duck Go, Last Pass, Facebook Container, and Clear Cache. I have used these extensions for years and the problem is new. My problem must be a setting because I have not lifted the hood of Firefox or the OS and tinkered with it. Nor do I want to.

Running Firefox 152.0.5 on Mac OS Tahoe 26.5.1,

For some reason my Mozilla VPN logged me out today, so when I attempted to log back in it keeps telling me unexpected error. Every single browser on my phone I tried to log in on it does not work

Earlier. I purchased the annual subscription for Mozila's VPN. But after finding out it impacted my browser's performance negatively, I tried to cancel it. It got cancelled. But I haven't been refunded yet, and noticed that the card number on the receipt is completely different than the one I used, in fact. None of my cards have the number shown.

‘Storage: I'm using 105 GB of 245 GB available in my Mac Tahoe 26.5... but Google says I'm out of storage. How do I get to use the unused storage so I don't have to buy what I don't need? Thanks.’ for ‘Firefox for iOS’

A "Cloud' swept over my computer and erased all of my data and fire-fox operating system and and operating system. I think all of data is still in my computer but, I can not retrieve it. My banking information was left intacked but all of the accounts were erased.

as of yesterday tuesday July 14th I am not able to play the trivia game: I'm getting a message to prove I'm human, when I click I get an allow message....then I keep getting the same page I can not access the game any longer.

I download my share of media using BitTorrent with Pirate Bay. Just lately, every time I attempt to download something I get redirected to a page, https://ultimatesurferprotector.com/lp5.php, that tries to sell me a VPN and I can find no way to stop this or contact them. I am happy with the VPN I have and have no interest in purchasing another. Does anyone know how I can prevent this from happening? Thank you.

MikeQ [email removed from moderator]