Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

more options

Immediate crash. As up to date as of last week. Malwarebytes says clean. Just updated Thunderbird. Win 7 64 bit. SSD 6 months old.

Immediate crash. As up to date as of last week. Malwarebytes says clean. Just updated Thunderbird. Win 7 64 bit. SSD 6 months old.

Mafitar da aka zaɓa

Crashreport:-https://crash-stats.mozilla.com/report/index/1fbdef71-725f-40b8-869a-f10402111123
Related bug:- https://bugzilla.mozilla.org/show_bug.cgi?id=560813 https://bugzilla.mozilla.org/show_bug.cgi?id=549451
Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

more options

Zaɓi Mafita

Crashreport:-https://crash-stats.mozilla.com/report/index/1fbdef71-725f-40b8-869a-f10402111123
Related bug:- https://bugzilla.mozilla.org/show_bug.cgi?id=560813 https://bugzilla.mozilla.org/show_bug.cgi?id=549451
Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

more options

Actually I rebooted and things started working. One major culprit might be that MyHeritage.com updatedthe program Family Tree Builder and changed my home page. I caught a glimpse of a checkbox, just after I clicked ok to update, that I should have unchecked. Thanks for the help, I'm glad I didn't have to mess around with profile files.