Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

XUL Runner, Error: Platform version 5.0 is not compatible with miniVersion>=6.0 maxVersion<=6.0

  • 1 amsa
  • 10 sa na da wannan matsala
  • 37 views
  • Amsa ta ƙarshe daga cor-el

more options

I get this error message when open Mozilla Firefox: XUL Runner, Error: Platform version 5.0 is not compatible with miniVersion>=6.0 maxVersion<=6.0

I get this error message when open Mozilla Firefox: XUL Runner, Error: Platform version 5.0 is not compatible with miniVersion>=6.0 maxVersion<=6.0

All Replies (1)

more options

The updater wasn't able to update all the files and some were left as older versions.
Do a clean reinstall.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.