Kroger.com says I have ad blockers or pop ups - don't think I do
I use this site every week to purchase groceries for multiple people. Suddenly this week, I am disallowed from entering the site because of ad blockers or pop ups.
I have gone into Mozilla settings and included the Kroger address and an exception. I have cleared the cache. I have rebooted several times. Using Windows 11 laptop. I do not have any other browsers installed. I used AVG Security and Norton VPN, but nothing has changed since I last used Kroger.com.
Any ideas would be greatly appreciated.
All Replies (5)
https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
I have ad blockers and I don't get the message. see screenshot Are you on VPN when accessing the site? Can you post a screenshot showing the issue?
An gyara daga jonzn4SUSE
Everything is disabled that I know about. I can;t post screen shots here.
I'll just install another browser.
Melissa said
I can;t post screen shots here.
Note: If you have problems when uploading the image to this forum, you can use imgur. com or a similar image host if the image appears to hang on upload, then add a link to the image. However, this may delay a response if the external link needs review by a moderator.