Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

video

  • 1 amsa
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga cor-el

more options

I have had problem to watch videos on Instagram and some other pages for at least one year. Sometimes it works but mostly I just see a coloured screen (please see picture) (or see it here; https://1drv.ms/u/s!AnKJ-0F5hQyFwhFOcYQMHrtHIl0Z ).

I have checked and updated windows, graphic card and everything else I can think of. Now I instead have to use Explorer or Chrome since it works fine with them. I have read other posts about this and tried some stuff, among them to enable Hard ware Acceleration. But I'm not that good at computers that I understand all technical suggestions. Does anyone got any solution for this problem? Or is my computer just too old?

Thank's

Video card: Nvidia Feforce GTX560

I followed some other post and got this information about Flash. System Information


Time of this report: 10/20/2018, 19:27:55
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 04/10/12 17:55:22 Ver: 11.04 (type: BIOS)
Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16362MB RAM
Page File: 7246MB used, 25498MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12

DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, no HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.17134.0001 64bit Unicode


DxDiag Notes


Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found.


I have had problem to watch videos on Instagram and some other pages for at least one year. Sometimes it works but mostly I just see a coloured screen (please see picture) (or see it here; https://1drv.ms/u/s!AnKJ-0F5hQyFwhFOcYQMHrtHIl0Z ). I have checked and updated windows, graphic card and everything else I can think of. Now I instead have to use Explorer or Chrome since it works fine with them. I have read other posts about this and tried some stuff, among them to enable Hard ware Acceleration. But I'm not that good at computers that I understand all technical suggestions. Does anyone got any solution for this problem? Or is my computer just too old? Thank's Video card: Nvidia Feforce GTX560 I followed some other post and got this information about Flash. System Information ------------------ Time of this report: 10/20/2018, 19:27:55 Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804) Language: Swedish (Regional Setting: Swedish) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 04/10/12 17:55:22 Ver: 11.04 (type: BIOS) Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.6GHz Memory: 16384MB RAM Available OS Memory: 16362MB RAM Page File: 7246MB used, 25498MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, no HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.17134.0001 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found. --------------------

An gyara daga cor-el

All Replies (1)

more options

Try to set this pref to false on the about:config page.

  • media.wmf.dxva.d3d11.enabled

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.