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This article explains what to do if you forget or loose your Firefox Sync password, recovery key or other information and can't access your Sync account.

Firefox Sync works by storing your data on Mozilla servers and syncing it with your computers and devices. When you set up Sync, you enter a username and password in order to prevent others from accessing your account. In addition, we [http://en.wikipedia.org/wiki/Encrypted encrypt] your data with a {for not fx9}Sync Key{/for}{for fx9}Recovery Key{/for} in order to keep it safe on the server. This article explains what to do if you forget or lose any of this important information and are unable to access your Sync account. {for fx35} [[T:ApplytoFx|version=4|slug=firefox]] {/for} __TOC__ {for fx9} = I've lost my Recovery Key = If you don't have a copy of your Recovery Key saved anywhere, or another computer or mobile device that's synced (see [[How do I manage my Firefox Sync account?#w_where-can-i-find-my-recovery-key|Where can I find my Recovery Key?]]), you can generate a new one. {warning}'''Warning:''' This will erase all of your data stored on the server. New data will be secured by this key and then uploaded. Your other devices will stop syncing, unless you update them with the new Recovery Key.{/warning} #[[T:optionspreferences]] # Click on the {menu Sync} panel. # Click {button Set up Firefox Sync} and a new window will open. # Under ''I already have a Firefox Sync account'', click {button Connect}. # Click '''I don't have the device with me'''. # Enter your account email address and password. # Click '''I have lost my other device''' and a new Recovery Key will be made for you.{note}'''Tip:''' It's a good idea to print or save your Recovery Key so that you can access your information even when you are away from this computer.{/note} # Then click {button Change Recovery Key}. You will see the Setup Complete screen. # Click {for win,linux}{button Finish}{/for}{for mac}{button Done}{/for} to close the setup window. {/for} {for =fx35,=fx4,=fx5,=fx6,=fx7,=fx8} = I've lost my Sync Key = If you don't have a copy of your Sync Key saved anywhere, or another computer or mobile device that's synced (see [[How do I manage my Firefox Sync account?#w_where-can-i-find-my-sync-key|Where can I find my Sync Key?]]), you can generate a new one. {warning}'''Warning:''' This will erase all of your data stored on the server. New data will be secured by this key and then uploaded. Your other devices will stop syncing, unless you update them with the new Sync Key.{/warning} #[[T:optionspreferences]] # Click on the {menu Sync} panel. # Click {button Set up Firefox Sync} and a new window will open. # Under ''I already have a Firefox Sync account'', click {button Connect}. # Click '''I don't have the device with me'''. # Enter your account email address and password. # Click '''I have lost my other device''' and a new Sync Key will be made for you.{note}'''Tip:''' It's a good idea to print or save your Sync Key so that you can access your information even when you are away from this computer.{/note} # Then click {button Change Sync Key}. You will see the Setup Complete screen. # Click {for win,linux}{button Finish}{/for}{for mac}{button Done}{/for} to close the setup window. {/for} = I’ve forgotten my Sync password — how do I reset it? = To get a new password follow these steps. {warning}'''Warning:''' Your other devices will stop syncing unless you update them with the new password.{/warning} # Go to [https://account.services.mozilla.com]. # Click {button Forget your password?}. # Enter your username (this is the email address you used when you created your Sync account) and fill in the captcha to prove that you're a real person. # Click {button Email Reset Key}. You will receive an email with a link. # Open the email, click the link and a new page will be opened. # Type your new password twice. # Click {button Change My Password} to save it. Now you're ready to go. Remember to update your password on all your synced devices by clicking {menu Sync Now} and {button Preferences...} in the bottom error bar that will be displayed. = I’ve forgotten or no longer have access to my Sync email address = Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in [[How do I set up Firefox Sync?]]. = I've forgotten my master Firefox password = For security reasons, your [[Protecting stored passwords using a master password|master Firefox password]] is not synced. If you've forgotten your master password and want to stay synced, you'll need to reset your master password and [[How do I add a device to Firefox Sync?|re-add your computer to Firefox Sync]]. {warning}'''Warning:''' This will clear your usernames and passwords stored on your device and disconnect you from Firefox Sync. However, your usernames and passwords on the Sync server won't be cleared.{/warning} # Reset your master password by following the instructions in [[Forgot my master password]]. # [[T:closeFirefox]] # Start Firefox. # [[How do I add a device to Firefox Sync?|Re-add your computer to Firefox Sync]]. [[Template:ShareArticle|link=http://mzl.la/LrMuzf]]