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When I try to start a new email from my email account with Libertea.us, the box scrolls upwards and I can not type my message.

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  • Last reply by cor-el

Bluesmaggiem
Bluesmaggiem
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This (my question)has been going on for at least 2 days. I can email from my iPhone from this account and also I can email from this computer from my aol account. I always get a message when I open my Libertea.us email that says Firefox has blocked a pop up and this has been going on for awhile - week? over a month if any of this helps. When I click on new email to email someone, It opens then immediately scrolls up and only shows the part who I am emailing to and I can't type below the CC part. At the very top it says 'New Message Mozilla Firefox' Please help. Maggie

This (my question)has been going on for at least 2 days. I can email from my iPhone from this account and also I can email from this computer from my aol account. I always get a message when I open my Libertea.us email that says Firefox has blocked a pop up and this has been going on for awhile - week? over a month if any of this helps. When I click on new email to email someone, It opens then immediately scrolls up and only shows the part who I am emailing to and I can't type below the CC part. At the very top it says 'New Message Mozilla Firefox' Please help. Maggie

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Does it help if you allow pop-ups?

You can inspect and manage the permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window