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No sound on email attachments and utube attachements while in FireFox

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  • Mbohovái ipaháva Matt_G

tcat050
tcat050
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When using Firefox to access my email, no attachments with audio will play - Utube, music video's, other video's received in my email. The same audio attachments play correctly in other browsers. Is this a setting which needs to be changed?

When using Firefox to access my email, no attachments with audio will play - Utube, music video's, other video's received in my email. The same audio attachments play correctly in other browsers. Is this a setting which needs to be changed?

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Matt_G
Matt_G
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Hi tcat050,

Have you looked at the Knowledge Base article What to do if Firefox won't play any sounds? There is a lot of good troubleshooting tips in there. You might have just accidentally disabled sound for Firefox.

There is also a chance it is a plugin issue. If the first article doesn't help, take a look at Fix common audio and video issues.

Hopefully this helps!