Mozilla does not typically write add-ons and has always taken the position from the beginning that they are the sole responsibility of the add-on author. Betas have been available for months before release. However there are some things that Mozilla and volunteers have put in place to help users, and add-on authors identify problems. * '''Problematic extensions''' - MozillaZine Knowledge Base<br>http://kb.mozillazine.org/Problematic_extensions * '''Blocked Add-ons''' :: Add-ons for Firefox<br>https://addons.mozilla.org/en-US/firefox/blocked/ * '''Troubleshooting Information report''' (about:support) - MozillaZine Knowledge Base<br>http://kb.mozillazine.org/Troubleshooting_Information_report * '''Add-on Compatibility Reporter''' :: Add-ons for Firefox<br>https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/ *:(example) Compatibility report for McAfee Site Advisor from Compatibility Reporting<br>https://addons.mozilla.org/en-US/firefox/compatibility/reporter/%7BB7082FAA-CB62-4872-9106-E42DD88EDE45%7D * Firefox crashes - MozillaZine Knowledge Base<br>http://kb.mozillazine.org/Firefox_crashes#McAfee_SiteAdvisor As for phone calls what do you think a phone call would cost a company to help you with a usage problem do you think $20- $50. But you expect a fix and that is not a "how to use" problem. A usage solution would be don't use add-ons that's more help than you would have gotten from our company's outsourced help desk. How much did you pay for all of your browsers.