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"Unable to log in at server" error when configuring Thunderbird

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timan
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I downloaded TB Supernova ver. 115.18.0 (32 bit) to my wife's old Gateway computer. (Win 7 Ultimate Svc Pk 1 32bit). However, after manually configuring the server settings, I get the above error message. Additional information: This old Gateway had Thunderbird on it at one time - don't know the old version. It worked, then quit after an upgrade, and I haven't been able to get it to work since. The ISP provider still has our original password, and I can log into their email server and see 81K worth of emails. I have a Toshiba laptop, also Win 7 64bit, and TB SuperNova is installed and working on it. I used the server settings from my Toshiba to manually configure TB on the Gateway... Any ideas as to what to try next? Peter

I downloaded TB Supernova ver. 115.18.0 (32 bit) to my wife's old Gateway computer. (Win 7 Ultimate Svc Pk 1 32bit). However, after manually configuring the server settings, I get the above error message. Additional information: This old Gateway had Thunderbird on it at one time - don't know the old version. It worked, then quit after an upgrade, and I haven't been able to get it to work since. The ISP provider still has our original password, and I can log into their email server and see 81K worth of emails. I have a Toshiba laptop, also Win 7 64bit, and TB SuperNova is installed and working on it. I used the server settings from my Toshiba to manually configure TB on the Gateway... Any ideas as to what to try next? Peter

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