Email quota mismatch
I am using Thunderbird with an IMAP account. My quota for my inbox, as indicated in the lower right, is 98%. If I log in to my provider's webmail the quota stated is 2%. How do I fix this mismatch?
I have relatively few emails in my Inbox, Sent, Trash, Draft etc folders. Deleted folder has been emptied. Folders have been compacted a number of times. Thunderbird has been closed and reopened. I have checked with my provider, names.co.uk, and they confirm that my current usage is 2%. They pin the blame on Thunderbird.
I have searched online and whilst this does appear to be a fairly common problem, I have not found a solution.
I have tried moving all but the few latest emails to Local Folder, going through the usual deletion, empty deleted, compact folders, restart etc. and can only lower the percentage a small amount in Thunderbird, and it soon rises again to 98%. And it's very inconvenient not to have recent emails still in my Inbox.
Can anybody help with a solution, please?
Opaite Mbohovái (4)
Sorry, I don't understand your comment. The problem is that Thunderbird is stating that my storage is 98% full, but in webmail I see that it is only 2% full. I have checked with names.co.uk and they confirm that I am using only 2% of my storage quota. Thunderbird is set up with IMAP. Everything should synchronise, and I keep all emails on my computer. I do not want to lose any emails, unless I specifically delete them or move them to local storage folders outside of IMAP. I regularly empty my deleted messages folder, and compact folders.
I am assuming that I am misunderstanding something about Thunderbird's synchronisation and storage and I have a setting wrong somewhere. I will try to attach an image of my synchronisation settings in case it helps. Thanks..
re :The problem is that Thunderbird is stating that my storage is 98% full, My quota for my inbox, as indicated in the lower right, is 98%.
Most people never bother looking in the quota location until required, so something obviously prompted you to check it. What prompted you to check the quota ? Please can you post an image of that information as 'lower right' is not fully understood - lower right of what?
Then check this location - this is where Thunderbird stores quota data for an imap account.
- Right click on 'Inbox' and select 'Properties'
- Click on the 'Quota' tab
What does it say ? Post an image.
Moambuepyre Toad-Hall rupive
Hi, The 98% box is at the lower right of my screen when I am looking at my Inbox. Impossible to miss. I am attaching the image you requested. This states I am using 383 of 400MB quota. It is the 400MB that is the problem: namesco say that I have a 5GB quota and on webmail this is reflected correctly on the usage percent on webmail. Thanks.
Nde eikéke nde mba’etepe embohovái hag̃ua ñe’ẽmondo. Ikatúpa, emoñepyrũ peteĩ porandu, ndereguerekói gueteriramo nemba’ete.