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previoulsly reported technical obstacle

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Dennis Wilhoit
Dennis Wilhoit
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When I filled out a ticket for support last week, I was told that Thunderbird is some minor entity hardly even connected with Mozilla. Therefore, I assume they don't have any independent support system -- yet they beg for donations! Problem is, on the set-up page for using an existing account, once the name, e-mail address (in my case denwilalt@gmail.com) and password for that account are entered and the popup activates to connect to the account, the screen goes blank -- time after time! -- and the only follow-up is a dialog box stating something to the effect, "sorry -- Thunderbird crashed, try again some other time." After three weeks I'm sick of it and have concluded the ones asking for donations have no intention of checking or maintaining the Website. But isn't that part of their job? I am using Windows 7 have installed the correct program for my 32-bit OS and have never had difficulty using Thunderbird in the past. Who in the entire organization looks after a solution to a problem like this?!

When I filled out a ticket for support last week, I was told that Thunderbird is some minor entity hardly even connected with Mozilla. Therefore, I assume they don't have any independent support system -- yet they beg for donations! Problem is, on the set-up page for using an existing account, once the name, e-mail address (in my case denwilalt@gmail.com) and password for that account are entered and the popup activates to connect to the account, the screen goes blank -- time after time! -- and the only follow-up is a dialog box stating something to the effect, "sorry -- Thunderbird crashed, try again some other time." After three weeks I'm sick of it and have concluded the ones asking for donations have no intention of checking or maintaining the Website. But isn't that part of their job? I am using Windows 7 have installed the correct program for my 32-bit OS and have never had difficulty using Thunderbird in the past. Who in the entire organization looks after a solution to a problem like this?!

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david
david
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You appear to have gone to the Mozilla site that supports fee-paid products, as there is no ticket system for Thunderbird. Yes, donations are needed as, although there are over ten million users, fewer than 3% contribute. I suggest you share more info here and maybe someone here can assist. My first suggestion is to try again and DO NOT enter password during setup, but wait until your first attempt to receive mail.