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Ko téma oñeñongatúma. Ejapo porandu pyahu eikotevẽramo pytyvõ.

HOW DO I UNDO THE LATEST UPDATE YOU SENT ME YESTERDAY which makes my computer crash continually?

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  • Mbohovái ipaháva KC

KC
KC
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I accepted your update immediately on notice yesterday SORRY I DID SO because immediately afterward it continues to crash so much so that I am going to have to use another browser. Things I used to do with no problem instantly cause crash and it was immediate after I stupidly installed your update. I have Windows 8.1 O.S.

I accepted your update immediately on notice yesterday SORRY I DID SO because immediately afterward it continues to crash so much so that I am going to have to use another browser. Things I used to do with no problem instantly cause crash and it was immediate after I stupidly installed your update. I have Windows 8.1 O.S.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Sorry to hear about the crashes. There are a lot of potential reasons for that, so to learn a little more:

Do you get a crash dialog, either the Mozilla Crash Reporter, or a rectangle from Windows?

If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page or from disk, and then post some of the recent ones here.

If you are getting the Windows dialog, Windows will have captured some information, but I'm not sure of the best way to review that.

Does Firefox work any better in its Safe Mode?

Firefox's Safe Mode temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.

Assuming no Firefox windows are open:

Hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any more stable?

KC
KC Porandu apoha
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iT IS a report from Firefox, not Microsoft. I'll read the info at your link and report back later. Thanks.