Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I updated to Firefox 25.0 today and afterwards, everything ran slowly; resetting Firefox didn't help.

more options

Even getting to Mozilla support, trying to see the "getting started" video, checking email, was slow. Music on Pandora would just stop, etc. I also tried clearing history, all to no avail. Help!

Even getting to Mozilla support, trying to see the "getting started" video, checking email, was slow. Music on Pandora would just stop, etc. I also tried clearing history, all to no avail. Help!

Chosen solution

That might have worked! Can't be too sure, but emails seem to load okay now.

Ler a resposta no contexto 👍 0

All Replies (5)

more options

hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

more options

I'm afraid I've tried everything with no luck: making sure my security software is up to date, going to McAfee Security on my computer and restoring default settings, going to Windows Security Center and clicking "restore defaults", uninstalling Firefox and re-installing it, going to a Restore date of yesterday on my computer, etc.

I'm not great at the computer, so I might have missed something. AND Internet Explorer doesn't seem to load emails any faster, so I'm befuddled... Just getting to this site took minutes.
more options

Try to disable hardware acceleration in Firefox.

more options

Chosen Solution

That might have worked! Can't be too sure, but emails seem to load okay now.

more options

Well, my optimism was misplaced. The problem is still there. Any other possible solutions?