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Have two e-mail addresses. only one will open

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  • 1 has this problem
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  • Last reply by cor-el

vining
vining
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Recently I added a second e-mail address. Worked for a while, but now the second address will not open. This started shortly after MS Windows sent an automatic update

Recently I added a second e-mail address. Worked for a while, but now the second address will not open. This started shortly after MS Windows sent an automatic update

All Replies (1)

cor-el
cor-el
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Is this with an internet based email service?

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.