Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Have two e-mail addresses. only one will open

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

vining
vining
more options

Recently I added a second e-mail address. Worked for a while, but now the second address will not open. This started shortly after MS Windows sent an automatic update

Recently I added a second e-mail address. Worked for a while, but now the second address will not open. This started shortly after MS Windows sent an automatic update

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this with an internet based email service?

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.