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Thunderbird keeps crashing after new install

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  • Last reply by Boris

Boris
Boris
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I have a 13" MacBook Pro mid 2012 - a few days ago the hard drive crashed, and I have now been running on an install on an external drive. Everything else seems to be working very well (think I was missing the signs of a failing drive!).

I have downloaded and done a new install of Thunderbird 78.9.0 and copied the ~library/thunderbird folder to the new drive. Now when I start thunderbird it opens and then immediately crashes. All the data seems to be there.

If I start in offline mode, or with internet access off it will work for a while, and then crash.

I have tried using older back-up profile folders and the same problem happens.

Any suggestions?

Thank you in advance for your help.

Kind regards Hugh

I have a 13" MacBook Pro mid 2012 - a few days ago the hard drive crashed, and I have now been running on an install on an external drive. Everything else seems to be working very well (think I was missing the signs of a failing drive!). I have downloaded and done a new install of Thunderbird 78.9.0 and copied the ~library/thunderbird folder to the new drive. Now when I start thunderbird it opens and then immediately crashes. All the data seems to be there. If I start in offline mode, or with internet access off it will work for a while, and then crash. I have tried using older back-up profile folders and the same problem happens. Any suggestions? Thank you in advance for your help. Kind regards Hugh

Chosen solution

Try https://support.mozilla.org/en-US/kb/safe-mode-thunderbird and also disabling access to the Mac contacts at System Preferences > Security and Privacy > Privacy > Contacts

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Wayne Mery
Wayne Mery
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Chosen Solution

Try https://support.mozilla.org/en-US/kb/safe-mode-thunderbird and also disabling access to the Mac contacts at System Preferences > Security and Privacy > Privacy > Contacts

Boris
Boris Question owner
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Hi Wayne

Thank you so much for helping with this. I think the problem was the access to contacts.

All sorted.

Kind regards Hugh